Data Center Technicians
Job Description: Perform 24x7 shifts for data centers. Handle incidents and ensure safety requirements are met.
Monitor environmentals, power, and server hardware. Handle cabling tasks for copper and fiber.
Control access into the data centers, ensure work permits are issued, and material gate passes.
Install equipment in racks, manage capacity planning, and document changes.
Required Education / Qualification:
Data Center Operations, HVAC, Cabling, Electrical, Server Hardware, Monitoring. BS or diploma in
computer science, engineering, IT, electrical engineering or mechanical engineering, is required.
3-4 years
Core Data Center Devices Engineer
Job Description: Manage and operate critical devices affecting data center services and security operations. Monitor
firewalls logs and intrusion alerts. Implement proxy and firewall rules based on IT security
recommendations and requirements. Manage load balancers and ensure performance is met.
Required Education / Qualification:
Blue Coat Proxy, Cisco IPS, Cisco Firewalls, Websense, Catalyst 6509, ACE, MARS. BS in computer
science, engineering, or IT required. Cisco certified.
4-5 years
End User Computing Agents
Experience: 1 to 2 yrs.
Job Description: Provide support to school to manage their IT infrastructure;
Day to day to troubleshooting / technical support to the school.
Investigates, analyzes, and resolves hardware problems on University computer systems.
Analyzes and resolves problems on computer applications and systems for faculty and staff
across all University departments.
Maintains site licenses for department/organization.
Maintains high customer service standards in dealing with and responding to customer issues
and questions.
Installs, configures and maintains personal computers, Microsoft/Novell networks, UNIX
workstations, file servers and other related equipment, devices and systems.
Provides individual and/or group instruction and training on computer technologies to faculty
and/or staff across all University departments.
Providing accurate solutions to customer problems.
Resolving issues in a timely manner in accordance with the standards.
Supporting on-site and remote customers.
Reporting
Reviews, prioritizes, and processes in supporting OS.
Maintains records including problem documentation and actions taken.
Escalates any risks and issues to the KAUST IT End User Computing Lead or End User Computing Specialist.
Service Desk Agent
Job Description: Providing direct operational support, handling customer queries and providing customer assistance in a 1st line support environment.
Identifying and escalating issues to the appropriate 2nd / 3rd line support areas.
Following up to ensure the prompt closure of the tickets.
Responding to customer requests for service desk support issues via telephone, email and walk-ups.
Supporting on-site and remote customers.
Providing accurate solutions to customer problems.
Assisting in the resolution of customer and support issues ensuring timely distribution of
knowledge and positively impacting customer satisfaction.
Resolving issues in a timely manner in accordance with the standards.
Escalating problems to KAUST IT Service Desk Specialist or 2nd / 3rd line support based on
established guidelines and procedures.
Tracking unresolved queries.
Resetting passwords.
Unlocking accounts.
Providing 24/7 technical support on a shift pattern.
Performing miscellaneous job-related duties as assigned by the KAUST IT Service Desk Lead or Service Desk Specialist.
Required Education / Qualification:
Educated to High School standard.
A good standard of written and spoken English language is a must.
Minimum of 1 year experience in Call Centre environment
Basic knowledge of MS Windows XP / Vista.
Basic knowledge of MS Office suite.
Basic understanding of Mac OS X.
Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc)
Basic understanding of remote trouble shooting tools (VLC, TeamViewer etc)
Faculty Support Technician
Job Description: Provide support to school to manage there IT infrastructure;
Day to day to troubleshooting / technical support to the school.
Investigates, analyzes, and resolves hardware problems on University computer systems.
Analyzes and resolves problems on computer applications and systems for faculty and staff
across all University departments.
Maintains site licenses for department/organization.
Maintains high customer service standards in dealing with and responding to customer issues
and questions.
Installs, configures and maintains personal computers, Microsoft/Novell networks, UNIX
workstations, file servers and other related equipment, devices and systems.
Provides individual and/or group instruction and training on computer technologies to faculty
and/or staff across all University departments.
Providing accurate solutions to customer problems.
Resolving issues in a timely manner in accordance with the standards.
Supporting on-site and remote customers.
Reporting
Reviews, prioritizes, and processes in supporting OS.
Maintains records including problem documentation and actions taken.
Escalates any risks and issues to the KAUST IT End User Computing Lead or End User Computing
Specialist.
Required Education / Qualification:
1 - 2 year experience working in an IT / End User Support environment.
Expert knowledge of MS Windows Vista / 7.
Expert knowledge of MAC OS X.
Expert Knowledge of Linux
Expert knowledge of MS Office suite.
Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc)
Basic understanding of remote trouble shooting tools (VLC, TeamViewer, etc)A good standard of written and spoken English language is a must.
Email: rameshwari@gulfpersonnel.com
Job Description: Perform 24x7 shifts for data centers. Handle incidents and ensure safety requirements are met.
Monitor environmentals, power, and server hardware. Handle cabling tasks for copper and fiber.
Control access into the data centers, ensure work permits are issued, and material gate passes.
Install equipment in racks, manage capacity planning, and document changes.
Required Education / Qualification:
Data Center Operations, HVAC, Cabling, Electrical, Server Hardware, Monitoring. BS or diploma in
computer science, engineering, IT, electrical engineering or mechanical engineering, is required.
3-4 years
Core Data Center Devices Engineer
Job Description: Manage and operate critical devices affecting data center services and security operations. Monitor
firewalls logs and intrusion alerts. Implement proxy and firewall rules based on IT security
recommendations and requirements. Manage load balancers and ensure performance is met.
Required Education / Qualification:
Blue Coat Proxy, Cisco IPS, Cisco Firewalls, Websense, Catalyst 6509, ACE, MARS. BS in computer
science, engineering, or IT required. Cisco certified.
4-5 years
End User Computing Agents
Experience: 1 to 2 yrs.
Job Description: Provide support to school to manage their IT infrastructure;
Day to day to troubleshooting / technical support to the school.
Investigates, analyzes, and resolves hardware problems on University computer systems.
Analyzes and resolves problems on computer applications and systems for faculty and staff
across all University departments.
Maintains site licenses for department/organization.
Maintains high customer service standards in dealing with and responding to customer issues
and questions.
Installs, configures and maintains personal computers, Microsoft/Novell networks, UNIX
workstations, file servers and other related equipment, devices and systems.
Provides individual and/or group instruction and training on computer technologies to faculty
and/or staff across all University departments.
Providing accurate solutions to customer problems.
Resolving issues in a timely manner in accordance with the standards.
Supporting on-site and remote customers.
Reporting
Reviews, prioritizes, and processes in supporting OS.
Maintains records including problem documentation and actions taken.
Escalates any risks and issues to the KAUST IT End User Computing Lead or End User Computing Specialist.
Service Desk Agent
Job Description: Providing direct operational support, handling customer queries and providing customer assistance in a 1st line support environment.
Identifying and escalating issues to the appropriate 2nd / 3rd line support areas.
Following up to ensure the prompt closure of the tickets.
Responding to customer requests for service desk support issues via telephone, email and walk-ups.
Supporting on-site and remote customers.
Providing accurate solutions to customer problems.
Assisting in the resolution of customer and support issues ensuring timely distribution of
knowledge and positively impacting customer satisfaction.
Resolving issues in a timely manner in accordance with the standards.
Escalating problems to KAUST IT Service Desk Specialist or 2nd / 3rd line support based on
established guidelines and procedures.
Tracking unresolved queries.
Resetting passwords.
Unlocking accounts.
Providing 24/7 technical support on a shift pattern.
Performing miscellaneous job-related duties as assigned by the KAUST IT Service Desk Lead or Service Desk Specialist.
Required Education / Qualification:
Educated to High School standard.
A good standard of written and spoken English language is a must.
Minimum of 1 year experience in Call Centre environment
Basic knowledge of MS Windows XP / Vista.
Basic knowledge of MS Office suite.
Basic understanding of Mac OS X.
Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc)
Basic understanding of remote trouble shooting tools (VLC, TeamViewer etc)
Faculty Support Technician
Job Description: Provide support to school to manage there IT infrastructure;
Day to day to troubleshooting / technical support to the school.
Investigates, analyzes, and resolves hardware problems on University computer systems.
Analyzes and resolves problems on computer applications and systems for faculty and staff
across all University departments.
Maintains site licenses for department/organization.
Maintains high customer service standards in dealing with and responding to customer issues
and questions.
Installs, configures and maintains personal computers, Microsoft/Novell networks, UNIX
workstations, file servers and other related equipment, devices and systems.
Provides individual and/or group instruction and training on computer technologies to faculty
and/or staff across all University departments.
Providing accurate solutions to customer problems.
Resolving issues in a timely manner in accordance with the standards.
Supporting on-site and remote customers.
Reporting
Reviews, prioritizes, and processes in supporting OS.
Maintains records including problem documentation and actions taken.
Escalates any risks and issues to the KAUST IT End User Computing Lead or End User Computing
Specialist.
Required Education / Qualification:
1 - 2 year experience working in an IT / End User Support environment.
Expert knowledge of MS Windows Vista / 7.
Expert knowledge of MAC OS X.
Expert Knowledge of Linux
Expert knowledge of MS Office suite.
Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc)
Basic understanding of remote trouble shooting tools (VLC, TeamViewer, etc)A good standard of written and spoken English language is a must.
Email: rameshwari@gulfpersonnel.com
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