Experience: 8 to 10 yrs.

POSITION PURPOSE
The holder of this role is to lead teams responsible for measuring, analyzing, improving and controlling key processes that influence customer satisfaction and/or productivity with a special focus on Analytics.
 

KEY ACCOUNTABILITIES/ RESPONSIBILITIES
  • Manages Relationship with various programs / process in the responsibility area
  • Program Manage assigned initiatives across organization
  • Leads Six Sigma teams using DMAIC processes and tools.
  • Facilitate opportunity area identifications for the assigned area
  • Mentor & Coach Lead Black Belts
  • Facilitate & Manage change required to deliver the results
  • Deliver Black Belt Trainings
  • People Management & development
  • Ensure Identification of KCRPs, KSPs, Table F Metrics
  • Conduct trainings on COPC
  • Mentor, develop and manage a team of COPC spocs
  • Drive the designing of BPMS systems - Process mapping / COPIS, Determine key performance Indicators (CTQs), corresponding dashboards, methods, and practices and setting up reviews
  • Statistical Process Control through Control Charts, Process Capability, Decks, Defect Monitoring and
    Proposed Improvement and Control Measures.
  • Facilitate COPC Baseline Audit and structure
  • Coordinate with the external organization that certifies the Company on Quality Assurance
DECISION MAKING / AUTHORITY
  • All decisions which have to be taken within the area of the project.
  • All financial decisions within project in consultation with the superior

KNOWLEDGE AND SKILLS (ESSENTIAL)
  • Six Sigma / COPC knowledge
  • Program Management
  • Change Management
  • People Management
  • Interpersonal effectiveness
  • Good written and verbal skills
  • Go-getter attitude
  • Enthusiasm and zest

Contact Details

Recruiter Name:
Mr. Stanley

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