Experience: 8 to 10 yrs.
POSITION PURPOSE
POSITION PURPOSE
The holder of this role is to lead teams responsible for measuring, analyzing, improving and controlling key processes that influence customer satisfaction and/or productivity with a special focus on Analytics.
KEY ACCOUNTABILITIES/ RESPONSIBILITIES
- Manages Relationship with various programs / process in the responsibility area
- Program Manage assigned initiatives across organization
- Leads Six Sigma teams using DMAIC processes and tools.
- Facilitate opportunity area identifications for the assigned area
- Mentor & Coach Lead Black Belts
- Facilitate & Manage change required to deliver the results
- Deliver Black Belt Trainings
- People Management & development
- Ensure Identification of KCRPs, KSPs, Table F Metrics
- Conduct trainings on COPC
- Mentor, develop and manage a team of COPC spocs
- Drive the designing of BPMS systems - Process mapping / COPIS, Determine key performance Indicators (CTQs), corresponding dashboards, methods, and practices and setting up reviews
- Statistical Process Control through Control Charts, Process Capability, Decks, Defect Monitoring andProposed Improvement and Control Measures.
- Facilitate COPC Baseline Audit and structure
- Coordinate with the external organization that certifies the Company on Quality Assurance
DECISION MAKING / AUTHORITY
- All decisions which have to be taken within the area of the project.
- All financial decisions within project in consultation with the superior
KNOWLEDGE AND SKILLS (ESSENTIAL)
- Six Sigma / COPC knowledge
- Program Management
- Change Management
- People Management
- Interpersonal effectiveness
- Good written and verbal skills
- Go-getter attitude
- Enthusiasm and zest
Contact Details
Recruiter Name:
Mr. Stanley
Email Address:
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