Experience:
8 to 10 yrs.
Key Roles and Responsibilities
- Manage the architecture, definition , implementation and facilitation/consultation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards and models.
- Drives continuous process improvement to achieve customer delight.
- Builds and promotes a quality oriented culture in the organization, through innovative quality infrastructure, communications, awareness programs and trainings with a focus on Do it right first time and every time.
- Develop, implement, communicate and maintain a quality plan to bring the company's quality systems and policies into compliance with quality systems requirements
- Managing a team of Quality Analysts
- Graduate
- Atleast 5 years of prior experience in Quality assurance
- Minimum 8 years in call Center industry
- Must be well versed with all quality processes and practices - Quality Management system
- Proficiency in Microsoft office
- Experience in Quality system audit
- Demonstrates a passion and responsibility for customer
- Desire to own decisions and take responsibility for outcomes
- Analytical skills
Contact Details;
Recruiter Name: Venkatesh kumar / Srinivasan V
Contact Company: Dell International Service India Pvt Ltd
Email Address: V_Palanisamy@Dell.com,srinivasan_vinayagam@dell.com
Post a Comment