Experience:
2 to 7 yrs.
Excellent communication and phone skills with strong sales and relationship building skills.
Ability to assess customer information, determine and address problem areas, formulate relevant solutions, and present the solution effectively.
Intermediate level of expertise using MS Excel, and MS Word.
Has knowledge of commonly-used concepts, practices, and procedures within support field
Must be able to work under and meet monthly, quarterly and annual quota requirements.
Must possess excellent verbal, written, telephone communication, and analytical skills.
- Uses pre-established procedures and guidelines to respond to requests from internal and end-user customers, partners and distributors via phone, web, e-mail and fax
- Assists customers with membership renewals as well as partners in opportunity development for membership renewals
- Provides routine analytical and administrative support for customers, partners, and internal sales teams; such as troubleshooting license activation issues using scripts and defined procedures to determine appropriate action
- Documents and tracks status of inquiries and coordinates appropriate responses requiring limited judgment to ensure customer satisfaction
- Works on problems of lower scope where analysis of situation or data requires a review of identifiable factors.
- Works under close or immediate supervision
- Generates and analyzes licensing reports to maximize revenue associated with Subscription Advantage products, promotions and new product opportunities.
- Processes Subscription Advantage, Appliance Maintenance, Software Maintenance and Hardware Warranty contract sales for current and expired customers.
- Generates all quotes necessary for Subscription Advantage, Appliance Maintenance, Software Maintenance and Hardware Warranty sales opportunities.
- Develops and fosters alignment with sales team members as needed to close sales.
- Provides internal customer service to all Sales department teams regarding Subscription Advantage sales and opportunities and cross-sell and up-sell opportunities.
- Utilizes CRM system and all necessary applications to manage and optimize sales all opportunities, correct licensing issues, merge records, and track all sales stages of the renewal opportunities.
- Promotes team environment by assisting with training and development of fellow employees to enhance skills and abilities in performance of their duties.
- Generates and presents reports as directed by Management.
- Prioritizes workload in order to meet all KPIs, goals and objectives.
Excellent communication and phone skills with strong sales and relationship building skills.
Ability to assess customer information, determine and address problem areas, formulate relevant solutions, and present the solution effectively.
Intermediate level of expertise using MS Excel, and MS Word.
Has knowledge of commonly-used concepts, practices, and procedures within support field
Must be able to work under and meet monthly, quarterly and annual quota requirements.
Must possess excellent verbal, written, telephone communication, and analytical skills.
Contact Details;
Recruiter Name: Arpan Mukherjee
Email Address: arpan.mukherjee@careernet.co.in
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