Experience: 6 to 8 yrs.
- Responsible for creating a learning environment across the organization.
- Develop and implement training & development process for all employees including new recruits.
- Effectively identifying training needs for all employees and sketch out the training calendar/schedules.
- Design training module, develop training material, ensure delivery of training programs and complete logistics management for the programmes.
- Managing relationship with vendors such as external trainers, training institutes, e-learning companies.To meet & evaluate Training vendors, assess content & facility; modify to make it more relevant and cost effective
- To periodically conduct reviews and track performance of trainers and perform the role of a facilitator
- Conduct Train the Trainer Programmess.
- Identifying and recruiting AMs, trainers, training coordinators and communication coaches.
- To plan refresher training for CSA on Customer Service, Voice & Accent, Soft Skills. To work closely with operations & quality to ensure training is effective.
- Implement cost effective Training by increasing percentage of In house training.
- To measure training effectiveness, monitor and track Nesting.
- To ensure complete success rate for agents going live for different processes.
Requirements:
SPAN OF CONTROL, KNOWLDEGE AND SKILLS
- Excellent communication & presentation skills.
- Planning and Execution skills.
- Ability to conceptualize and design content.
- Ability to proactively identify current and future needs of the Center.
- Good Interpersonal skills and analytical skills
- Self driven and Assertive
- Should be willing to work in shifts
Contact Details
Recruiter Name:
Mr. Stanley
Contact Company:
Firstsource Solutions PvtLtd
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