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Is also responsible for all location specific support required for logistics, compliance and legal matters, and also plays the liaison for the ATSS Management
Key Measures & Targets:
Manage AXA Tech Facilities to defined SLA, quality and financial targets and ensure 100% uptime with 24x7x365 support
Lead, develop and motivate staff taking full responsibility for individual/team performance management, development, communications and general HR matters.
Ensure that technical support personnel are fully utilized in supporting BAU and Customer projects.
Use negotiating skills and personal presence to represent AXA Tech.
Advise and influence business clients and customers, at management level regarding the service delivery, costs, availability and functionality of services and systems.
Develop an effective partnership with suppliers and customers.
Escalate resource conflicts when necessary.
Responsible for providing and maintaining operational test environments across platforms.
Responsible for technical supplier management with third party suppliers.
Assist suppliers in understanding and interpreting business change plans.
Incident Management
Health and Safety
Key Customers:AXA Tech Global, AXA Asia Pacific, AXA Japan
Working Relationship Within Business Unit: Works closely with Service Operations Manager in ATSS and other AXA Tech Technical Services Managers around the globe.
Experience, Qualifications And Technical Competency Requirements: Experienced in technical data centre operations, technologies of infrastructure environments with an excellent record in a large centralized data centre environment.
Relevant Post Graduation/Tertiary Qualification with 10 year experience in a team leader/manager role.
CDCDP (Certified Data Centre Design Professional) accreditation or similar
Knowledge and skills within Data Centres, design, electrical, data, racking, generators, UPS and cooling systems.
Proven ability to understand and utilize new technology.
Knowledge of ITIL processes
Knowledge of project management tools and AutoCAD.
Knowledge of relevant industry practices, hardware, utilities and networks is an advantage.
COMPETENCIES REQUIRED:
Critical Leadership Competencies:
Achievement Orientation: Driving high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self imposing standards of excellence rather than having standards imposed.
Business Acumen: Advancing own understanding and sharing insight regarding key market drivers; actively using that knowledge for making an appropriate decision or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences to maximise AXA's profitability and global growth targets.
Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
Operational Management: Establishing and committing to a course of action to accomplish a goal or vision after analyzing factual information and assumptions; taking into consideration AXA's strategic direction, resources, constraints, and AXA's values; takes all actions with a clear understanding of the broader context and issues of the organisation.
Leading through Vision and Values : Keeping AXA's vision and values at the forefront of associate decision making and action.
Organisational / Role Competencies:
Building Effective Working Relationships: Developing and using collaborative and positive interpersonal relationships to facilitate the accomplishment of work goals.
Planning and Organising: Effectively managing one's time and resources to ensure that work is completed efficiently. Establishing courses of action for self and others to ensure that work is completed efficiently.
Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
Building a Successful Team Using appropriate methods to establish, develop, motivate and guide a team toward successful outcomes and attainment of business objectives.
Coaching: Providing timely coaching, guidance, development and feedback to help others excel on the job and meet key accountabilities.
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Customer Orientation: Effectively meeting customer needs; taking responsibility for customer satisfaction and loyalty; making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships (day-to-day and strategic). Recognises that the customer is the person (internal or external) who drives the process and value added activity but always with an understanding of the external customer in mind.
Credibility: Interacting with others in a way that gives them confidence in one's intentions and those of AXA.
Delegation: Allocating decision-making authority and/or task responsibility to appropriate others to maximise AXA's and individuals' effectiveness.
Cultural Awareness and Adaptability Demonstrating an understanding of and effective adaptation to varying interpersonal styles and norms across cultures; taking actions to minimise the stresses of cross-cultural experiences and using them as opportunities for growth.
Initiative Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Continuous Improvement: Originating action to improve existing conditions and processes; using appropriate methods to identify opportunities, implement solutions, and measure impact.
Technical:
Technical and Professional Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position related areas; keeping up with current developments and trends in areas of expertise.
Relevant Post Graduation/Tertiary Qualification with 10 year experience in a team leader/manager role.
CDCDP (Certified Data Centre Design Professional) accreditation or similar
Knowledge and skills within Data Centres, design, electrical, data, racking, generators, UPS and cooling systems.
Proven ability to understand and utilize new technology.
Knowledge of ITIL processes
Knowledge of project management tools and AutoCAD.
Knowledge of relevant industry practices, hardware, utilities and networks is an advantage.
COMPETENCIES REQUIRED:
Critical Leadership Competencies:
Achievement Orientation: Driving high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self imposing standards of excellence rather than having standards imposed.
Business Acumen: Advancing own understanding and sharing insight regarding key market drivers; actively using that knowledge for making an appropriate decision or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences to maximise AXA's profitability and global growth targets.
Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
Operational Management: Establishing and committing to a course of action to accomplish a goal or vision after analyzing factual information and assumptions; taking into consideration AXA's strategic direction, resources, constraints, and AXA's values; takes all actions with a clear understanding of the broader context and issues of the organisation.
Leading through Vision and Values : Keeping AXA's vision and values at the forefront of associate decision making and action.
Organisational / Role Competencies:
Building Effective Working Relationships: Developing and using collaborative and positive interpersonal relationships to facilitate the accomplishment of work goals.
Planning and Organising: Effectively managing one's time and resources to ensure that work is completed efficiently. Establishing courses of action for self and others to ensure that work is completed efficiently.
Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
Building a Successful Team Using appropriate methods to establish, develop, motivate and guide a team toward successful outcomes and attainment of business objectives.
Coaching: Providing timely coaching, guidance, development and feedback to help others excel on the job and meet key accountabilities.
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Customer Orientation: Effectively meeting customer needs; taking responsibility for customer satisfaction and loyalty; making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships (day-to-day and strategic). Recognises that the customer is the person (internal or external) who drives the process and value added activity but always with an understanding of the external customer in mind.
Credibility: Interacting with others in a way that gives them confidence in one's intentions and those of AXA.
Delegation: Allocating decision-making authority and/or task responsibility to appropriate others to maximise AXA's and individuals' effectiveness.
Cultural Awareness and Adaptability Demonstrating an understanding of and effective adaptation to varying interpersonal styles and norms across cultures; taking actions to minimise the stresses of cross-cultural experiences and using them as opportunities for growth.
Initiative Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Continuous Improvement: Originating action to improve existing conditions and processes; using appropriate methods to identify opportunities, implement solutions, and measure impact.
Technical:
Technical and Professional Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position related areas; keeping up with current developments and trends in areas of expertise.
MUST: Valid Passport
Job Location: Permanent position in Singapore ( long term)
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