Account Manager for Hong Kong

ROLE PURPOSE: 
As an integral part of the Account management team you will be responsible for the management of service delivery to its client and position company as an Industry leader in the business areas it decides to operate in. 

KEY ACCOUNTABILITY

Account Relationships 
• Manage the strategic account plan
• Manage the relationship objectives and plan for each executive stakeholder
• Develop and maintain positive relationship with key stakeholders including marketing and product staff within account
• Manage relationship with all creative agencies and studios

SUCCESS CRITERIA 
• Delivery of account plan against strategy
• Client service delivery /feedback
• TPP relationships

Service Customers 
• Service customer priorities and objectives
• Develop and maintain quality systems for account
• Participate in the day-to-day management of the account focusing on
• Adherence to process
• Print design advice
• Issue resolution
• Agency engagement, motivation
• and management
• Process compliance
• Ensure that all client confidential information and
• intellectual property is used only for the purpose of
• delivering the services and not otherwise disclosed
• Compliance (process)
• Confidentiality (integrity)
• No. of Issues raised and resolved
• system and workflow compliance

Position in Account and Market 

Support the Account Director with the following
strategic outcomes: 
• Position for future extensions within account
• principles to the most appropriate print management model
• No of initiatives implemented to support and enhance ergo position
• Process improvement
• Provide key metrics, reporting and recommendations to Account Director for
• potential BD or market activity

KEY ACCOUNTABILITY 
• Position technology, IP, people and processes
• Represent company in business development and market activities

Manage and Develop Staff 
• Manage staff (as nominated)
• Manage staff against local health and safety
• policies
• Promote/Develop culture within teams
• Support professional review and development
• planning for staff
• Compliance to local and global people
• policies and standards
• WHS
• Performance Review

Print and Display Procurement Operational 
As part of the Account Team, you will be responsible for
procurement activities related to print management. These
may include but not be limited to:

• Liaise with client or preferred design/creative agencies to obtain detail print brief
• Complying with systems and process standards:
• Complete print specifications within the Noosh system
• Obtain quotes
• Award orders to printers and production houses
• Complete close order and invoice process
• Work with creative and design agencies to ensure artwork is print ready
• Identify the most appropriate printer for the job, based on a balance of competitiveness, quality and service. The balance of these objectives will be set by the Account Director or other senior managers
• Manage printer quality and service for the specific jobs handled
• Manage printer proof approval process including reviewing the proof to ensure colour, layout, size etc. are as per approved artwork
• Attend press checks to assist with colour management if required
• Ensure project stakeholders are regularly informed of project status via daily and weekly emailed updates
• Co-ordinate sampling and tooling if required for new or complex displays
• Compliance (process, systems, order process)
• No of innovations implemented with client
• Supplier management and standards
• Stakeholder management
• Client feedback and satisfaction
• Benefit delivered to key managed account/category

KEY ACCOUNTABILITY 

Print and Display Procurement Tactical 

• Make recommendations about alternate print specifications that deliver either a cost, quality or timeliness benefit to the client
• Make design recommendations regarding colour and layout if it will deliver a cost or quality benefit to the client
• Source and deliver innovative print ideas
• Collaborate with Account Directors and Panel
• Manager to develop the most appropriate supply structure including local vs offshore supply
• Assess the print and display specification needs of the account
• Provide advice on print and display design and specification development
• Develop print specification templates that can be loaded into Noosh

SUCCESS CRITERIA 
• Benefit delivered
• Client satisfaction
• Innovation
• Noosh compliance

Print and Display Process Development 
As part of the Print Team, you will be expected to
contribute to the development of leading print and
document management systems and processes.

• Collaborating with systems staff to deploy appropriate systems
• Troubleshoot and redesign processes to create greater accuracy and reliability
• Recommend process changes to management
• Support the deployment of process improvements to key accounts

Work Experience 7 to 10 years
Basic/UG Qualification Any graduate must
PG Qualification PG in Business Administration (preferable )

Email: contactus@astuteconsultants.com