- 1. Handle all internal order related queries, post PO handling (not relating to planning or any other teams)
2. Handle all customer non-sales related questions with regard to
a. Labels
b. Change Requests
c. Packing
d. Quality Control
3. Sample management from quality reports to sales handover
4. Liaise directly with customers for T-zero escalations
5. Help customers with ASN where applicable
6. Reviewing or drafting packing specs
7. Assist in creation of work instructions and coordinate input from other departments
8. Visitor meeting and management in coordination with sales support
9. Reporting on T-zero escalations
10. Report any issues or escalations to Line Manager in an unprompted timely manner.
11. Work as per instruction received from Supervisor and any ad-hoc tasks as requested.
Work within company policies and procedures.
- Minimum Experience:
Three main skills required for this role are: Coordination with different departments, analytical and proactive communication.
Atleast 1- 2 years
Minimum Education:
Graduate in any discipline
Knowledge & Skills:
Preferred if has previous customer service / planning
Good communication skills
Competencies
Good in planning & organizing
Proactive communicator
Go getter
Methodical
Follows instructions
Team player
Personal Specification
Age: 22+ years
Character: Hardworking, self-motivated, dedicated, consistent
Recruiter Name:S.Hariharan
Email Address:
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