IT Head for Kuwait

Designation: Head IT
Location : Kuwait

Qualifications and experience: 


• Bachelors / Masters Degree in Management Information Systems / Computer Sciences / Information Technology essential
• 12 - 15 years of experience in Information Technology / Systems with a wide experience in management of Application Systems, Technical Support Systems and Network Security and Infrastructure
• 4-5 years of managerial experience of heading IT operations in a shopping centre / real estate / hospitality business environment or multi-location business exceeding 500 employees.

Job purpose Head of Information Technology 

Drive and implement information systems and technology solutions to 
(1) drive customer experience and (2) Organisational efficiency

Strategy: 
Set the strategic direction of Information Systems and Technology by short-and long-term planning for IT management and evaluating the corresponding business risks
Direct and coordinate strategic and operational plans for meeting current and future information and technology needs for the Company
Use technological advancements and new products with innovative ideas to connect with our customers and thereby increase retail sales of our tenants
Guide the operating departments in use of technology to solve business problems or create competitive advantage by promoting analytical and business skill approach to the end users and customers
Lay out, present and get management ratification on the annual IT budget
Review the budget at regular intervals and appraise the management on quality and quantum of utilization
Guide analysis, planning, evaluation, design and implementation of Information Systems that address business issues
Build, direct and develop the IT Team utilising strong team building skills and management techniques to facilitate the roll out of new systems and technologies required by the business
Scout for IT and technical implementation partner relationships and oversee business case preparation, analysis, evaluation and contracting of potential partnership opportunities
Provide strategic inputs on technological requirements of new projects under development

Infrastructure Network and Security 
Develop and enforce policy and procedures to ensure the protection of IT assets and the integrity, security and privacy of information entrusted to or maintained by the company
Promote company wide assimilation of IT infrastructure in day to day activities so as to optimize the utilization for the achievement of companys objectives
Develop and maintain the company wide IT network and ensure connectivity of all malls under management 

Help Desk and Technology Support: 
Operates a policy of fast resolution of problems, with a service-oriented approach throughout the department and a service level agreement policy and putting procedures in place
Evaluate and approve network and PC system upgrades
Maintain a current knowledge of developments in Information Technology of relevance to Shopping Mall industry and initiate and implement solutions to increase retail sales

Scope: 
Currently operating 5 shopping malls and another 8-10 projects in pipeline. Responsible for shortlisting, inducting and maintaining all the IT requirements which includes (but not limited to) : CCTV systems, Footfall counting systems, Car Park systems, Digital Signage, BMS Systems, Oracle ERP (Property Management and Financial modules), Website and Social Media maintenance, computers and IT / Telecom infrastructure etc.

Functional skills and capabilities: 
Expert knowledge of Database Management and Administration
Expert knowledge of IT Governance
Knowledge of IT Hardware and Network Infrastructure
Expert knowledge of Software Quality Control
Relationship Management
Communication skills
Resource Management

Job interactions with: 
Senior Management : For interacting with them to decide upon strategic and operational plans for the IT department, aligned with the overall business strategy of the company
Heads of Department : For understanding infrastructure requirements, identification of applications to be developed and providing necessary support
Finance Team : For financial planning and securing budgetary approvals and clearing of payments to vendors and service providers.
Industry Associations : For keeping abreast of technological changes and innovations
Vendors / Consultants : For evaluating solutions, negotiating contracts and determining service level agreements. Also for timely procurement of critical high value hardware and software.



Meghal Majithia
Email: sales@jobtrack.in
Tel: 022 40759522