Sales Support Executive
- The purpose of this position is to support Sales staff and ensure smooth day-to-day back office operations of Sales activities so that Account Managers can maximize their face to face time with suspects, prospects and existing customers.
Accountabilities:
Responsible for day to day internal and external communication related to operational sales support
Supports client base on all queries related to open orders and escalated with Account Managers if required
Tracking orders from PO to Delivery to ensure timely communication with the clients at every stage
and prompt escalation if issues arise
T-zero follow up and coordination with the Planning team
Internal processing of RFQs and quotations while Sales are traveling or require support in the office
Management and coordination of New Production Requests in CCP
Maintenance of Quote Log in Salesforce
Sends out delivery reports to customers
Provides extensive sales support to sales/account managers when out in the field
Provides support to the Sales Operations Manager as required
Central point of contact between procurement, logistics, finance and prospecting team
Maintain all hard and soft copies of client files
Communicate and work effectively within values, policies, and strategies
Any other administrative duties, which from time to time may be required from within this role.
- Minimum Experience:
Minimum 1-2 years of experience in similar role preferably in Telecoms industry
Minimum Education:
Business degree or equivalent
Knowledge & Skills:
Sales Driven
Passion for customer service
Strong commercial acumen, understanding of basic commercial metrics (revenue, profit, cost, etc.)
Great attention to detail
Advanced knowledge of MS Office and Excel in particular
Good communication skills
General understanding of mobile technologies
Ability to work within dynamic, fast moving environment that often requires multitasking
Customer Service Executive
- 1. Handle all internal order related queries, post PO handling (not relating to planning or any other teams)
2. Handle all customer non-sales related questions with regard to
a. labels
b. change requests
c. packing
d. quality control
3. Sample management from quality reports to sales handover
4. Liaise directly with customers for T-zero escalations
5. Help customers with ASN where applicable
6. Reviewing or drafting packing specs
7. Assist in creation of work instructions and coordinate input from other departments
8. Visitor meeting and management in coordination with sales support
9. Reporting on T-zero escalations
10. Report any issues or escalations to Line Manager in an unprompted timely manner.
11. Work as per instruction received from Supervisor and any ad-hoc tasks as requested.
Work within company policies and procedures.
- Minimum Experience:
Three main skills required for this role are: Coordination with different departments, analytical and proactive communication.
Atleast 3- 5 years
Minimum Education:
Graduate in any discipline
Knowledge & Skills:
Preferred if has previous customer service / planning
Good communication skills
Competencies
Good in planning & organizing
Proactive communicator
Go getter
Methodical
Follows instructions
Team player
Personal Specification
Age: 22+ years
Character: Hardworking, self-motivated, dedicated, consistent
Recruiter Name:S. Hariharan
Email Address:
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