We are having opening with one of our esteemed client for UAE Location .

    Desired Profile
    Bachelors degree in Engineering/Telecommunication, Electrical, Electronics or Computer, advanced degree or equivalent work experience preferable.
    Cisco and Microsoft certified.
    Knowledge of CPEs products and operation
    Desirable to be involved in Telecom Operations or field service management roles.
    Ability to prepare reports defining project progress, problems and solutions.

    Technologies to be known are:
    Digital Subscriber Line (DSL) 
    Giga Passive Optical Network (GPON)
    Wireless Fidelity (WiFi)
    Worldwide Interoperability for Microwave Access (WiMAX)
    Multiprotocol Label Switching (MPLS)
    Metro or Carrier Ethernet 
    PABX & IP-Phone
    IP-TV Technology
    Current Computer H/W & S/W Solutions
      Key Skills
      critical thinking and problem solving skills
      planning and organizing
      decision-making
      communication skills
      influencing and leading
      delegation
      team work
      negotiation
      conflict management
      adaptability
      stress tolerance
      DUTIES AND RESPONSIBILITIES

      To keep up to date with technological changes in the ICT industry, and to develop new skills in response to these, and in accordance with the Organisations ICT strategy
      To provide advice to customers regarding relevant PC, peripherals and Networking technology, leading to the specification and ordering of solutions 
      To provide documentation of procedures for the installation and support of desktop systems, applications, and associated equipment
      To work with the concerned team/staff in developing, implementing and maintaining best practice in delivery of ICT services, and reflecting these as appropriate in Organization policies and procedures for ICT 
      Responsible for the quality reviews of the installations
      Identify root cause of the incidents and recommend solutions for the same
      To analyze repeated dockets and visit at concerned customer premises to permanent fix the issues 
      To advise solution to customer if found customer network issues. 
      Responsible to supervise multiple technicians on the field in various areas across assigned area/region
      Focus on coaching the technicians and providing them proper guidance to achieve high level of efficiency and effectiveness
      Collect feedback from the customers and provide necessary escalations
      Provide field technicians on the job training and mentor them while at the customer premise as a role model and demonstrate customer centric behavior to gain the customer loyalty.
      Ability to have access to the required systems, reports and tools and being able to follow up and manage any defects of improvements
      Coordinate with CTSC-L2 Issues unresolved through CTSC first level which require advanced resolution and support. 
      Support the Field technicians and in troubleshooting the issues. 
      Align technician on network outages and system downtime which could interfere with their daily task in order to identify the suitable work around and sets the correct customer expectation. 
      Support, advise and train the field technician in complex issues which required advanced level of expertise and coordination to complete and close the work order
      Monitor the technicians behavior and punctuality to guarantee Etisalat professional image at customer premises
      Recruiter Name:Mabel Rosewell
      Email Address:
      Telephone:080-39859008

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