Warranty Manager (Nigeria)

• Ensure compliance of Warranty Policies and Procedures and assist and train dealers on proper claim administration
• Responsible to evaluate dealer claims for warranty reimbursement and make payment determination
• Managing the warranty staff on a day to day basis in combination with the Group Warranty Manager
• Ensure smooth receipt, processing and approval of dealer warranty claims
• Review and process dealer requests for appeal for claim payment
• Provide authorization for goodwill considerations and customer retention programs
• Respond to Field Service/Parts personnel and dealers on claim entry or on various warranty policy matters for clarification and decision making purposes
• Assist in generating monthly management reports for cost containment trend analysis
• Provide warranty training to dealers when required
• Provide the information in the form of programmes, schedules and reports to ensure efficient management of the project.
• Provide the team with detailed construction sequences and methods applicable to the project planning
• Measure the works in progress and report on the position against the Programs. Includes undertaking Earned Value Analysis
• Responsible for the proper usage, awareness and compliance with Information Technology security policies.
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
• Orchestrate with floor supervisor, CRM, service advisor and service head to resolve the customer issues.
• Ensure all the claims rose in stipulated period.
• Ensure reimbursement received from manufacturer
• Ensure proper diagnosis done before replacement of part
• Ensure all parts were maintain and kept in warranty store for audit 

• Liaise with customers/manufactures/suppliers Requirements

1. experience in luxury vehicles is must.

2. minimum 8 years of experience is required

Ruby 

91-11-41140085-7502

jobs@globalhunt.in,ruby@globalhunt.in