Job Description
The IT Helpdesk Engineer will be primarily responsible to provide level one IT support for company internal users.
Ø Receive and record technical and/or application support calls from end users on helpdesk tool.
Ø Provide first level investigation, diagnosis, resolution and recovery for hardware/software problems.
Ø Will communicated with internal and external contacts to resolve the incidence.
Ø Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Ø Provide initial assessment of urgency and business impact on all support calls.
Ø Support the following technologies: Microsoft Office2010/13 products, Internet Explorer, Windows7/8, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
Ø Manage service requests, software installations, new computer setups, upgrades, etc.
Ø Ability to work in a team environment
Ø Provide first level investigation, diagnosis, resolution and recovery for hardware/software problems.
Ø Will communicated with internal and external contacts to resolve the incidence.
Ø Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
Ø Provide initial assessment of urgency and business impact on all support calls.
Ø Support the following technologies: Microsoft Office2010/13 products, Internet Explorer, Windows7/8, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
Ø Manage service requests, software installations, new computer setups, upgrades, etc.
Ø Ability to work in a team environment
Ø 2-3 years directly related work experience in a technical help desk position supporting Windows 7/8, Microsoft Office 2010/13, Internet Explorer and business applications in a business environment.
Ø Knowledge of multiple desktop programs, configuration and debugging techniques
Ø Troubleshooting POS and Printer issues.
Ø Experience with TCP/IP and general networking issues.
Ø Knowledge in desktop Antivirus and backup
Ø Should have UAE Driving License
Ø Knowledge of multiple desktop programs, configuration and debugging techniques
Ø Troubleshooting POS and Printer issues.
Ø Experience with TCP/IP and general networking issues.
Ø Knowledge in desktop Antivirus and backup
Ø Should have UAE Driving License
Ø Good analytical, conceptual, and problem-solving abilities.
Ø Ability to co-ordinate with the Vendors for the service delivery
Ø Strong work ethic, detail oriented as well as excellent oral and written communication skills.
Ø Ability to communicate well with internal and external contacts.
Ø Ability and initiative to learn and research new concepts, ideas, and technologies quickly.
Ø Ability to work in a team-oriented, collaborative environment.
Ø Motivated and competent to contribute time and effort to work assigned.
Ø Ability to organize, prioritize and execute tasks
Ø Ability to co-ordinate with the Vendors for the service delivery
Ø Strong work ethic, detail oriented as well as excellent oral and written communication skills.
Ø Ability to communicate well with internal and external contacts.
Ø Ability and initiative to learn and research new concepts, ideas, and technologies quickly.
Ø Ability to work in a team-oriented, collaborative environment.
Ø Motivated and competent to contribute time and effort to work assigned.
Ø Ability to organize, prioritize and execute tasks
Education Ø 3year Dip Engineer or Graduate Engineer
Ø MCITP & CCNA certification preferred
Please send your CV by Email at jobdxb908@yahoo.com at the earliest.
Ø MCITP & CCNA certification preferred
Please send your CV by Email at jobdxb908@yahoo.com at the earliest.
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