Coordinator cum Receptionist for Nasir Bin Abdullah & Sons., Qatar

Experience: 2 to 5 yrs

Job Description

Handles incoming calls or inquiries from prospective customers, clients or Call Center

Follow up all inquiries and update the status in the internal system

Provides customer additional information or explains services

Discusses products offered and ensures customer satisfaction

Tactfully handles confrontational or stressful interactions with the customers

Completes supporting paperwork and data entry as required

Accurately captures customer information

Detail oriented and works with a high degree of accuracy

Ability to multitask

Creates and maintains service reports

A previous experience in Home appliances service center is highly appreciated

Skills

Customer Service Orientation

Excellent communication in English (Arabic will be a distinct advantage)

2+ years of experience in similar role

Extensive knowledge and experience in aspects such as record keeping, reporting and email drafting 

Strong personality

Ability to work under pressure

Teamwork &Relationship Building

Good computer skills (Microsoft CRM is an advantage) 

   Nationality : Indian

  Email : rec13@asmacs.net

                                                  

Note : Please give project No. NSB-1/14  In subject line while applying