Windows & Networking Admin and IT Support Engineer, Saudi Arabia

L2 Admin (Windows & Networking)

Experience: 4 to 6 yrs

Job location: Taif & Tabuk

Duties/areas of responsibility:

The position will involve the following areas of responsibility
Escalating IT issues to the Team Lead where necessary
Diagnosing and resolving technical issues
Undertaking small- to medium-sized IT projects as instructed by the Team Lead.
Providing desktop and server support (Duty Engineer)
Supporting and maintaining MS Desktops, Tablets and Laptops and MS Exchange
Setting up and configuring new Desktops, Tablets and Laptops
Installing authorised software to Desktops, Tablets and Laptops
Ensuring security and upgrades are applied to Desktops, Tablets and Laptops and kept up to date
Antivirus installation to all Desktops, Tablets and Laptops
Fault finding to Desktops, Tablets and Laptops
Reporting faults and maintaining logs on Desktops, Tablets and Laptops
Completing internal user moves including phones
Ensuring all logs for equipment and users are maintained
Ensuring patches and upgrades are applied to Desktops, Tablets and Laptops Builds
Completing purchase requisitions for IT hardware/software
Ensuring licensing for all software purchased is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Setting up new users and disabling expired accounts in accordance with HR requirements

Responsible to
This role reports directly to the Live Services Team Lead.

IT Support Engineer (2nd line/Live Services)

The position
The IT Support Engineer will provide effective IT assistance across all aspects of the business and will provide back up and support to the Live Services Team Lead. The position is responsible for supporting and maintaining the Desktop & Laptop operating systems and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software, Peripherals and related Toolsets. The position provides exposure to a broad range of IT-related projects and activities.

Responsible to
This role reports directly to the Live Services Team Lead.

Duties/areas of responsibility
The position will involve the following areas of responsibility
Escalating IT issues to the Team Lead where necessary
Diagnosing and resolving technical issues
Undertaking small- to medium-sized IT projects as instructed by the Team Lead.
Providing desktop and server support (Duty Engineer)
Supporting and maintaining MS Desktops, Tablets and Laptops and MS Exchange
Setting up and configuring new Desktops, Tablets and Laptops
Installing authorised software to Desktops, Tablets and Laptops
Ensuring security and upgrades are applied to Desktops, Tablets and Laptops and kept up to date
Antivirus installation to all Desktops, Tablets and Laptops
Fault finding to Desktops, Tablets and Laptops
Reporting faults and maintaining logs on Desktops, Tablets and Laptops
Completing internal user moves including phones
Ensuring all logs for equipment and users are maintained
Ensuring patches and upgrades are applied to Desktops, Tablets and Laptops Builds
Completing purchase requisitions for IT hardware/software
Ensuring licensing for all software purchased is recorded and maintained
Exchange server mailbox maintenance including archiving mailboxes
Setting up new users and disabling expired accounts in accordance with HR requirements

Other
Preparing Knowledge Base documentation for the Service Desk
Performing basic administrative support duties, as required, to meet specific operational objectives
Performing miscellaneous job-related duties as assigned by the Team Lead
Providing assistance as required to the Team Lead
Providing assistance and support to colleagues in IT-related matters
Ensuring that a high level of customer service and support is provided to all internal and external customers

Special requirements
Adhering to company protocol as laid out in the Company Policies & Procedures
Additional responsibilities as requested by the Team Lead
4+ years experience

If interested, pls send me your updated cv by mentioning the following details,

Total IT exp:
Windows server exp:
Networking exp:
current ctc:
Expected ctc:
Notice period:

Srilekha / Sowrabha S Kashyap
Ph: 91-80-4060 9617 / 40609694
E-Mail: srilekha@convate.com / sowrabha@convate.com