COO and Operations Manager for Hospital in Baghdad, Iraq

Healthcare Global Enterprises Ltd (HCG), India's largest provider of cancer care is at the forefront of the battle against cancer. Through its network of 26 comprehensive cancer centres spread across India, HCG has brought advanced cancer care to the doorstep of millions of people. HCG and Milann (HCG fertility centres) are leaders in specialist tertiary healthcare and have received several awards and recognition

We are inviting applications for Baghdad - IRAQ 

Candidates with Healthcare (Hospital) Experience will only be considered

Designation: Chief Operating Officer (Centre Head)

Location: Baghdad - IRAQ
Experience: 12+ Years
Education qualification: Post graduation with relevant experience
Candidates with Abroad experience preferred


*Should have handled P&L responsibilities*

Job Responsibilities :

Strategic Management :
• Provide leadership to the team to achieve high morale, quality outcomes and positive financial results.
• Assure cost effectiveness and financial integrity, with emphasis on revenue enhancement, productivity, utilization management and overall profitability.
• Spearhead the development, communication and implementation of effective growth strategies .
• Develop the Marketing and Brand Strategy of HCG in alignment with business goals and objectives.
• Institutionalize best people practices within HCG.


Patient Care :
• Communicate key information to all stakeholders of consumer / Patient preferences, marketplace needs, the competitive environment, and progressive patient care practices deployed by market leaders.
• Expand HCGs outreach activities and referral network to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system.


Business Operations :
• Provide management oversight for the development of high quality, cost effective and integrated clinical programs.
• Provide inputs for the Corporate Committees & Councils, wherever required.
• Lead and direct timely execution of new Hospital projects.
• Establish & maintain budgetary control and ensure cost optimization across all functions.
• Proactively grow HCGs share of market and maximize revenue generation.
• Ensure all regulatory compliances related to medical regulations are met at all times.
• Develop a strong HCG brand.
• Identify and develop new markets and patient care opportunities.
• Monitor budgets, forecasts & operational plans to ensure business targets are exceeds and revenue maximization opportunities are capitalized upon.
• Overseeing strong workforce development through recruitment and retention, employee satisfaction and engagement, maximizing growth potential of employees and strong succession planning.


People and Team :
• Establish accountability and ownership of deliverables across all team members.
• Provide coaching, direction and leadership support to team members in order to achieve business results.
• Responsible for the management of team personnel which includes performance management and competency building activities.


Care Quality & Process Improvement :
• Implement improved processes and management methods to ensure quality care in provided to patients.
• Ensure regulatory compliances and quality accreditations (National Accreditation Board for Hospitals & Healthcare Providers NABH) for the respective Centre


Designation: Manager - Operations

Location: Baghdad - IRAQ
Experience: 8+ Years
Education qualification: MBA/MHA with relevant Healthcare experience
Candidates with Abroad experience preferred 


Job Responsibilities :
• Manager - Operations will monitor and supervise all the employees of the respective department and maintain their rooster while ensuring adherence to SOPs.
• To Manage PCC/Front Office/ Admin effectively and ensure adequate training is given. 
• Man power planning, budgeting, roster, scheduling/allocating man power
• Effective resource utilization
• Implement and maintain NABH and JCI quality standards and SoPs and ensure departmental indicators are updated
• Coordinating with each and every department for smooth functioning of hospital 
• Plan, Direct, Supervise and Coordinate hospital functional operations and activities. 


• Compile Statistical and Patients Satisfaction Reports, analyze and summarize these reports and state possible corrective action wherever indicated in endeavours to improve and customize hospital services. 
• Liaise with support functions for smooth work flow
• To co-ordinate with the management in organizing and conducting patient welfare program, Cancer rose-day, Cancer Survivors Day etc. 
• To inspect wards, ensuring hygiene and patient comfort. 
• To conduct departmental meeting once a week for better team spirit & enhancement of patient comfort. 
• Reporting & handling incidents & complaints regularly
• To send details of concession and financial assistance given to patients from HCG foundation to accounts department


• Grievance handling, documenting complaints, action taken and follow up
• Oversee day to day operation
• Monitor patient flow and streamlining the process flow of various units.
• Ensure facility upkeep, department functioning to meet the service standards.
• Planning efficient utilization of resources based costing.
• Ensuring a high quality customer experience, elevating customer satisfaction, while adhering to the organisational goal and work processes and manage effective operations


Contact: Ram at 9742954076
Email: ramkumar.v@hcgoncology.com 

Interviews on 1st & 2nd August'18 at Bangalore


https://www.hcgoncology.com/