Customer Service Executive for MRC Shipping and Logistics LLC, UAE

ROLES & RESPONSIBILITIES

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as require
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing Interact with our customers in arranging their shipments, exceeding customer service expectations
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated

1+ year experience

Sayooj Balan

info@mrcuae.com