Senior System Administrator for Tech Mahindra, Malaysia

 Tech Mahindra is an Indian multinational technology company, that provides information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai

Hiring for Senior System Administrator ( Solaris ) for Our Esteemed Client - Tech Mahindra at Malaysia location.

Please find the required details requested below:-

• Exp : 10+ years
• Positions : 02
• Education: Bsc/BE/Btech/BCA- PG-Mtech-MCA (any one full time course)
• Location: Malaysia

Job description:

• Good Technical knowledge, understand of Telco business processes.
• Customer service oriented mindset and able to associate impact of operational problem to customer experience.
• Minimized system downtime for unplanned activities
• Like to explore new challenge, eager to learn, fast learner
• Improve and implement process, procedures and utomation.
• Continuous recommendation enhancement/improvement on database required.
• Contact product principal / OEM partners (e.g. HPE) for technical support.
• Team player, responsible, reliable, and take ownership until task are completed
• Basic understanding of the end to end value chain
• Adaptable to flexible working hours. Willing to work long hours and standby including festive and public holiday if required
• Comply to all the company SOPP

Responsibilities:

• Responsible and accountable to ensure SLAs for the following IT processes are met. o Incident Management o Change Management o Availability Management o IT Service Continuity Management o Problem Management o Test Acceptance Management o Release Management o Demand Management o Service Request Management o Capacity Management • Incident Management
• Participate in incident/Customer Complaints troubleshooting & service recovery, basic problem analysis, execute temporary workaround (low complexity) during interim period, and follow up with permanent solution
• Problem management – Participate in selected forums with vendor for root cause analysis and permanent solutions. Implementation of permanent solution within predefined SLA
• Corrective Maintenance – Perform test and verification on software patches/shipment/release. Participate in implementation of fixes in the test bed, staging and production systems
• Change/Configuration Management : to perform low complexity configuration. Timely execution of all production activities with no human error. Seek improvement/automation in production process and daily production tasks.s Operation Readiness & stakeholder management – Participate in Operation Readiness Test, Work closely with ITA architect, Infra Arhictect, Planning, Stakeholder infra Lead e.g. Storage, EUC, LB, Backup/Restore, Wintel, DB, Network, OS SME, Vendor support onshore/offshore, Telenor Group SME & SDM • Preventive Maintenance – Perform daily preventive maintenance and health check on the assigned platforms. Ensure problems or issues are escalated, track or follow up for fixes. Perform basic troubleshoot on any issue found • To support adhoc, Festive and event based preparation, monitoring, execute contingencies during the events (plan activities, outages, festive and etc) and involve in post incident analysis • Perform software/hardware decommission, patching, installation, quick fix and upgrades in project managemenet, development, operation, task force & war room • Quality of Work – Complete within agreed time frame with good quality & minimum supervision/guidance • Quantity of Work – Complete within agreed time frame with good quality & minimum supervision/guidance • Initiative – at least 2 agreed initiative per year • Adherence to all new & existing SOPP and controls for the company.
• Communications – Able to update with clear objective & fair confident
• Knowledge sharing – Share knowledge among peers and coaching the junior
• Required to standby for incident escalation and perform adhoc tasks • Monitors systems activities and fine tunes system parameters and configuration to optimize performance and ensure security of systems •
• Performs capacity analysis, monitors, and controls usages of disk space
• Provide recommendations for improving the server environment, such as capacity thresholds, security gaps, and patch levels
• Develop procedures for routine administration including backup/restore, shutdown and startup document accordingly
• Define procedures for monitoring and evaluates, diagnoses and establishes work plans to resolve system issue
• Negotiate with vendors for effective delivery of services.
• Take lead and deliver on the mandate on ISIT Infrastructure
• Good knowledge in system administration (configuration, integration, production activity, etc) related to relevant fields.
  Especially in Redhat, Ubuntu, HP-UX, Linux, Solaris Container, Veritas Cluster, BCV, Openstacks, RHEV, Ansibles, HPDP & Veeams.

Shrutika Jadhav

8828022073 

Talent@teamquest.in, info.teamquest@gmail.com