Customer Service Manager for UAE

Experience: 6 to 11 yrs.
We have Customer Service Manager opening with leading IT Software Organization in Dubai.

Role:
Service Management

Manage and administrate the Service Desk to ensure it meets the requirement of service provision and supports alignment with business needs.
Specify, implement, and manage Service Desk standards and operating procedures
Identify and manage the Service Desk processes, including request fulfillment, incident management, and problem management. Ensure all service management processes are documented, maintained, and adhered to.
Establish and maintain Service Catalogues
Ensure relevant Service Level Agreements (SLAs) and (OLAs) are in place, managed, monitored, and reported on and communicated to customers

Knowledge of Arabic is mandatory.

If you are interested for same please share your updated resume with your skype id and contact details.

Experience - Minimum 6 years of  Service Desk Management.

Skills
1. Excellent communication is a MUST.

2. Knowledge of Arabic is mandatory.
3. Identify the objectives for Service Desk services and their supporting infrastructure. Agree performance measures and, as appropriate, targets. Manage, monitor, and report on the performance of the Service Desk.

4. ITIL Certification is preferred.

5. Strong team management experience.

Contact Details

Recruiter Name:

Kalpana Adhikari

Address:

Plot No. IT - 25, IT Park Dehradun DEHRADUN,Uttaranchal,India

Email Address:

Telephone:

+91-7579011425