IT Operation Manager / Transition Manager in HCL, Singapore

Experience: 5 to 8 yrs.  |  Opening(s): 5

• The Operations Manager with 5-7 yrs experience will be responsible for leading and managing the team responsible for delivery of onsite/remote Technical support services for specific customers
• He / She will ensure that the assigned teams to the various clients site deliver the performance of services as agreed in the contract and meet/exceed the committed SLA which includes customer satisfaction.
• Lead a team of onsite/remote engineers and act as single point of contact for the service delivery in the area such as given below but not limited to:Manage User Accounts & Access Rights
•  Performance & Fault mgmt. Service
•  Remote Desktop Support Service
•  Service Desk Operation
•  Manage Software Distribution
•  Trigger End Point Protection Service
•  Reports of GCIS Service
• Transition and Manage new services, projects and Initiatives

5+ Years of Strong Experience in IT Operation Management / IT Project Management/ IT Project Transition/ IT Service Delivery is must.
Must be a Graduate in Engineering / Science / Diploma in Computers
Preferably with one of the given certification - ITIL/PMP/PRINCE 2
Must have good communication & Interpersonal Skills
Must be customer-focused
Good problem solving skills

http://www.hclinfosystems.com

Founded in 1976, HCL Infosystems Ltd has established itself as India´s premier hardware, services and ICT systems integration company offering a wide spectrum of products which include - Computing, Storage, Networking, Security, Telecom, Imaging and Retail. Over the years, we have developed specialized expertise across verticals including Telecom, BFSI, e-Governance and Power.

Contact Details

Recruiter Name:

Mr. Darshan Bora

Contact Company:

HCL Infosystems Ltd

Email Address: