Head - Learning & Development
Experience: 10 to 20 yrs.
Knowledge & application of the principles, methods & metrics of managing org. change & measuring impact of solutions on the org. performance.
Should have worked on competency frameworks, assessment centre designs & talent assessments.
Bachelors degree in any discipline with Min. of 8+ yrs of Exp in training / L &D role. Preferred certifications in: NLP, Transactional Analysis, Organization Development, Mentoring & Coaching. Membership in ISTD or ISAB preferred
Head - Quality (Master Black Belt)
Experience: 10 to 20 yrs.
Responsible for driving the continuous improvement initiatives / projects & implementing QMS for the assigned engagements.
Ensures the Continuous Imp. approach across Engagements & Centres.
Mentoring Lean 6 Sigma BB, GB & YB projects as required.
Graduate with Certified Master Black Belt & having Minimum Experience of 8-15 years in Operation Excellence, Strategic Quality, Quality Improvement, Quality Control, process enhancement & implement Lean or Kaizen or Six Sigma Methodologies
Head - BPO Operations
Experience: 10 to 20 yrs.
Develop robust tactical plan to support business strategic objective. Overall Res. for entire Bus.
Process & Adm. functions of Philippines centre. Overall Res. for effective 'Team Performance' & Conformity to defined SLAs leading to customer satisfaction
Graduate with 15+Yrs of hands on Exp. & Expertise in BPO opr. & leading a team of 250+ BPO agents. Knowledge about Healthcare BPO Domain is a plus. Good reasoning & risk identification skills. Leadership quality & org. awareness.
Domain Trainer
Experience: 5 to 10 yrs.
Develop a training & development strategy for the co to support the co"s business plan & to ensure that employees have the necessary skills to meet their objectives & the opportunity to develop to the maximum of their potential.
Exp. Of 5-10 yrs in delivering product/s/w applications training in a clinical practice. Instructional aptitude & mixture of strong technical & interpersonal client facing skills. Exceptional presentation skills, strong verbal & written com.
Senior Manager - Voice & Accent Trainer
Experience: 5 to 10 yrs.
Support and participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities.
8-12 years relevant experience as a Soft skills / Voice and Accent Coach (Can be Coach cum trainer) in an international Helpdesk Project or any other customer service project
An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate
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