We are looking for a Passenger Service Assistant.
Roles and Responsibilities
- Profiling and scrutinizing of travel documents of all Druk Airways passengers, in order to protect company's revenue by identifying missing, expired, fraudulent documents with the resultant detection of prospective illegal immigrants and facilitators.
- Identify and tackle current crime trends, which cause threats to Company's revenue, passengers, staff and fixed assets. Develop preventive counter measures to eliminate or minimize such threats. Local audits program at the station for track of the GHA/ Caterers/ Security personal etc.
- Maintain security related records mandated by BCAS such as Aircraft release certificates, updated & approved Druk India Security program/ Circulars & Airport Security program
- Audit Security service providers on a monthly basis and submit reports to Station Manager to address non compliances to BCAS & Druk Security standards.
- Attend BCAS/ Airport Security meetings and update SeMS report on BCAS Alerts & Meeting Minutes
- Attend to all enquiries and respond to all emails within 2 hours of receipt.
- Assist Station Manager to conduct investigations into various crimes such as; theft, fraud and any other unlawful acts, which may adversely affect the operations of the company? These activities include pilferage, loss of cargo, baggage, misuse of stolen and counterfeit documents, mail, company stores and accountable documents
- Any other related duties as assigned by the manager.
- All Audit issues to be resolved within given deadline.
- Improve customer service. (Depend on every verified customer complaint)
- Obtain flight clearances timely
- Take initiatives and make proposals to improve service delivery. Profiling and scrutinizing of travel documents of all Druk Airways passengers, in order to protect company's revenue by identifying missing, expired, fraudulent documents with the resultant detection of prospective illegal immigrants and facilitators. Identify and tackle current crime trends, which cause threats to Company's revenue, passengers, staff and fixed assets. Develop preventive counter measures to eliminate or minimize such threats. Local audits program at the station for track of the GHA/ Caterers/ Security personal etc.
- Maintain security related records mandated by BCAS such as Aircraft release certificates, updated & approved Druk India Security program/ Circulars & Airport Security program • Audit Security service providers on a monthly basis and submit reports to Station Manager to address non compliances to BCAS & Druk Security standards.
- Attend BCAS/ Airport Security meetings and update SeMS report on BCAS Alerts & Meeting Minutes.
- Attend to all enquiries and respond to all emails within 2 hours of receipt.
- Assist Station Manager to conduct investigations into various crimes such as; theft, fraud and any other unlawful acts, which may adversely affect the operations of the company? These activities include pilferage, loss of cargo, baggage, misuse of stolen and counterfeit documents, mail, company stores and accountable documents.
- Any other related duties as assigned by the manager.
- All Audit issues to be resolved within given deadline.
- Improve customer service. (Depend on every verified customer complaint).
- Obtain flight clearances timely.
- Take initiatives and make proposals to improve service delivery.
Desired Candidate Profile:
- Min. Qualification : Bachelors Degree.
- Experience : Preference will be given to candidates with aviation security experience
Email: sonam.gyeltshen@drukair.com.bt
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