Acts as the escalation point for client support for technical troubleshooting and bug fixing
Provides onsite support for client during testing and deployment of issues
Liaises with client test team and assists in technical troubleshooting
Configure and test the Vendor software in accordance with the functional and technical specifications and test procedures for issues raised during the maintenance phase
Creates test scripts for issues raised during the maintenance phase
Provides technical support on environment set up and installation/upgrades as well as Vendor software installation / upgrades
Conducts Vendor software installations/upgrades
Undertakes knowledge transfer to customer, supporting updates to end-user documentation as required
Conduct comprehensive defect and/or incidents investigations, diagnosis and resolution of MDM solution
Change software configuration settings
Conduct detailed diagnostics including the use of Software tools and test equipment
Perform complex operational activities
Work in collaboration with remote product support system experts and 3rd party system or service providers associated with the MDM solution including any escalated Incidents and/or defects
Fluent English skills in speaking and writing
Experience in working with international teams
Experience in working with remote teams
Experience in ICT enterprise systems integration
Experience installing softwares i.e. Oracle, Siebel, Tibco, Tomcat on UNIX and Windows platforms and maintaining several versions of the software in both virtual and hosted solutions
Experience with Web technology deployment, configuration and administration.
Experience with Enterprise Service Bus architecture
Unix navigation and system administration includes TCP/IP networking, security and management
Oracle 10G or higher and DBA best practices
Proficiency in PL/SQL, Packages, Triggers, Procedures
Understanding of Java web applications server technology specifically integration technologies including JMS / Web Services / Rest / SOAP / XML
Functional understanding of web presentation technologies, including ExtJS, HTML, CSS Javascript, etc.
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechanical), Engineering (Others) or equivalent.
At least 5 year(s) of working experience in the related field is required for this position.
Preferably Senior Engineer specializing in Engineering - Electrical or equivalent.
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