Specific Job Characteristics:
o SAP CRM 7.0 functional experience within a call centre/service environment.
o Experience of CTI integration with SAP.
o Good understanding of telephony systems like BCM or Avaya or Nortel.
o Strong business process consultancy skills in an SAP CRM environment Develop proper and comprehensive documentation
o Good visualization of the exceptions and ability to handle them
o Develop proper and comprehensive documentation
o Ensure user acceptance
Knowledge and Experience:
At least 4+ years of experience in implementing/developing SAP CRM solution focusing on SAP CRM CTI. In-depth knowledge in CRM CTI integration for telephony systems like SAP BCM or Avaya or Nortel.
Apply Through: http://www.mahindrasatyam.com
o SAP CRM 7.0 functional experience within a call centre/service environment.
o Experience of CTI integration with SAP.
o Good understanding of telephony systems like BCM or Avaya or Nortel.
o Strong business process consultancy skills in an SAP CRM environment Develop proper and comprehensive documentation
o Good visualization of the exceptions and ability to handle them
o Develop proper and comprehensive documentation
o Ensure user acceptance
Knowledge and Experience:
At least 4+ years of experience in implementing/developing SAP CRM solution focusing on SAP CRM CTI. In-depth knowledge in CRM CTI integration for telephony systems like SAP BCM or Avaya or Nortel.
Apply Through: http://www.mahindrasatyam.com
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