Operations Manager for Banking Operations in Dubai

This is an opening with one of the Topmost ITES organization.

Location : Dubai 

Job Description:


• Managing a large customer support operations for a Banking back office
• Customer relationship management
• Responsible for meeting and exceeding expectation on all contractual SLAs
• Drive continuous improvement in service delivery through deep understanding of the client business environment and client expectations
• Continuously deliver and drive efficiency metrics for customers and employees
• People management of direct and indirect reportees
• Retain talent by ensuring high levels of employee engagement and satisfaction
Skills Required

• Deep understanding of Banking back office processes like Payments, Clearing, Originations, Trade etc. 
•   Should have worked in a bank and should have handled these processes
•   Indepth knowledge of the trends & impact of sales & other departments / realted functions on these businesses
•   SLA & KPI management & ensure that they are achieved on a Monthly basis.
•   Operational rigors to drive multi LOB cross functional teams.
•   Ensures continuous improvement in service delivery through Process Improvement Initiatives
•   Ability to manage, develop & retain a large team
• Manage & understadn forecasting & capacity management
•   Analytical, execution-focused bent of mind, and strong numbers orientation
• Fluency In English and Arabic Language (preferred)
•   Strategic and tactical thinking skills
•   Ability to deep dive, and think high-level strategy as and when required.
•   Demonstrated ability to empower teams
•   10-12 years experience in Banking Back office operations in Middle East
•   Good educational pedigree, excellent communication skills

Email: apply@lakshyahr.co.in