Experience: 5 to 9 yrs
Duties and Responsibilities
- To produce all food services to the agreed client standard through the catering team
- To ensure financial documentation and accountancy of the unit (and those from suppliers) is accurate and within agreed budgeted levels
- To manage the quality and hygiene of the food cycle from preparation through to delivery
- To actively seek and identify opportunities for business growth within the contract and external market
- ‘Walk the floor’ during service periods to ensure that excellent levels of service are being delivered to the customers
- Report any faults to management/client, ensure they are rectified and ensure equipment is not used until safe.
- Ensure that all equipment, monies and the overall establishment, is safe and secure at all times
- Ensure the standards across the site(s) are in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract
- Ensure the prompt provision and efficient service of all meals and catering requirements at the specified time to the standards laid down in the KPI’s
- To take adequate steps to ensure the security of Company and Client property and monies under your control
- Compile and agree an annual business plan with your line manager, and to be responsible for achieving all actions
- Initiate a process of continuous improvement by undertaking company promotions and extraordinary merchandising initiatives to ensure the profitable growth of the contract
- Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate
- Maintain excellent client relationships and communicate with the day to day client at every opportunity – holding at least a weekly review meeting
- Ensure that all written communication represents a professional image to customers, clients and staff
- Actively seek and identify opportunities for business growth both within the contract and the external market
- Maximise profitable sales by the introduction and maintenance of food service brands to the standard required by the Company
- Action customer compliments by praising staff and resolve complaints satisfactorily, referring to your line manager where necessary
- Ensure that all costs and expenditure are within the budgeted levels agreed
- Control all costs such as labour, expenses, cash purchases as agreed with your line manager
- Ensure tariff prices are correct, that all catering services are costed and charged according to the terms of the contract
- Maintain levels of stock, cash, local credit and debt outstanding to the agreed establishment targets
- Recruit, manage, induct, train, motivate and appraise staff to promote good employee relations and operate within Company procedures, legislation and the Investors in Peoplestandards. (Staff appraisals to be conducted at least annually)
- Maintain training records for all staff, ensuring that individual needs are recognised and met either through on or off job training
- Ensure that all employees project a positive, approachable, friendly and professional image
- Hold monthly team briefing meetings using the Company Team Brief format.
- Attend Company Training Courses and District Meetings as requested
- Plan and control holidays within the operation to ‘self cover’ where practicable
Please mail me you CV at qatarmanpower66@gmail.com
9810047387
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