Experience: 2 to 5 yrs. | Opening(s): 4
Responsible for the day to day operation of the Reservations Department, including the scheduling of staff.
Work with the Regional Director of Marketing to produce the forecast, control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
Capture sales from in-coming reservations calls and coordinate details of each reservation, including Food and Beverage and Spa calls. Complete internal reservation forms.
Run daily reports for department, operational departments, Sales & Marketing, General Manager.
Answer general Reservations e-mail, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Internal Reservations, and FIT reservations.
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform the Guest Relations Manager of any Special Attention, VIP guests and assist the Guest Historian in obtaining arrival times for VIPs or Special Attention guests.
Monitor Front Desk reservations made night prior, address any reoccurring issues.
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests arrival.
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
Comply with our clients' standards for Sales and Marketing, while working harmoniously and professionally with co-workers and Planning Committee.
Respond according to the crisis management plan to any hotel emergency or safety situation.
Front Office Assistant will be Responsible for checking guests in and out of the Hotel.Issues room keys, pamphlets, discount cards, etc. will work in conjunction with the bell staff to assist guests to their rooms. will answers various questions from guests.Arranges transportation for guests.Computes bills, collects payment and makes change for guests. Will prepare various reports on the computer for management. Will always in the public eye & first line of customer service.
Basic Duties of Reservation Supervisor- Responsible for selling the hotel and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guests satisfaction.
Responsible for the day to day operation of the Reservations Department, including the scheduling of staff.
Work with the Regional Director of Marketing to produce the forecast, control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
Capture sales from in-coming reservations calls and coordinate details of each reservation, including Food and Beverage and Spa calls. Complete internal reservation forms.
Run daily reports for department, operational departments, Sales & Marketing, General Manager.
Answer general Reservations e-mail, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Internal Reservations, and FIT reservations.
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform the Guest Relations Manager of any Special Attention, VIP guests and assist the Guest Historian in obtaining arrival times for VIPs or Special Attention guests.
Monitor Front Desk reservations made night prior, address any reoccurring issues.
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests arrival.
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
Comply with our clients' standards for Sales and Marketing, while working harmoniously and professionally with co-workers and Planning Committee.
Respond according to the crisis management plan to any hotel emergency or safety situation.
Front Office Assistant will be Responsible for checking guests in and out of the Hotel.Issues room keys, pamphlets, discount cards, etc. will work in conjunction with the bell staff to assist guests to their rooms. will answers various questions from guests.Arranges transportation for guests.Computes bills, collects payment and makes change for guests. Will prepare various reports on the computer for management. Will always in the public eye & first line of customer service.
Pleasing personalitiy with excellent communication skills. Aplicant must have prior experience of working in a 5* or 4* international chain of Hotels. Should have valid passport. Should send his/her cv with full size photograph
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