Experience: 7 to 12 yrs.
Primary Job Responsibilities
PayPal is the faster, safer way to pay and get paid online, via a mobile device and in store. With 137 million active accounts in 193 markets and 26 currencies around the world, PayPal enables global commerce, processing more than 8 million payments every day.
The PayPal Professional Services team is looking for a talented Technical Account Manager who understands the meaning of world-class technical support to join our team in Singapore. As a Technical Account Manager, you will manage a portfolio of large PayPal merchants and will be responsible for all their post-launch technical support related activities.
Primary job responsibilities include:
PayPal is the faster, safer way to pay and get paid online, via a mobile device and in store. With 137 million active accounts in 193 markets and 26 currencies around the world, PayPal enables global commerce, processing more than 8 million payments every day.
The PayPal Professional Services team is looking for a talented Technical Account Manager who understands the meaning of world-class technical support to join our team in Singapore. As a Technical Account Manager, you will manage a portfolio of large PayPal merchants and will be responsible for all their post-launch technical support related activities.
Primary job responsibilities include:
- Manage portfolio of large Southeast Asian merchants.
- Act as the primary point-of-contact for post launch technical support related activities.
- Build strong and positive relationships with customers at various levels.
- Lead cross-functional teams (Account Management, Sales, Integrations, Product Development & Management, Legal, Information Security, Risk and Operations) to ensure support contacts are resolved in a timely and professional manner and meet service level agreements.
- Ensure issues affecting broad merchant base are escalated and resolved appropriately.
- Provide clear and constructive product feedback to the PayPal Product Management teams based on customer requirements.
- Build and document knowledge about the client technical setups.
- Analyse and build recommendations to optimise the customers implementation to industry and PayPal best practices.
- Help document best practices in PayPal integrations.
- Manage communications with the customer.
Job Requirements
Experience with modern software development methodologies.
Strong technical background, with previous experience in web (mobile) development and software architecture. Strong organisational skills with an ability to manage competing client demands.
Ability to interact and communicate with C-level personnel.
Excellent communication and interpersonal skills.
Minimum of 7 years' related experience in technical support within the software industry, preferably working for internet companies and high volume commercial websites or services.
Experience with Internet technologies is a must (Web Services/SOAP, HTML, HTTP, FTP and SSL).
Minimum of 5 years' related experience in programming languages (C++, Java, .NET, COM, PHP, Ruby, etc.) required. Knowledge of multiple languages is preferred.
Strong technical and business background.
Excellent organisational, customer relationship, verbal and written English communication skills.
Experience with payments (Credit Card, Banking, Online and Offline) is a plus.
Knowledge of Oracle Customer Service and Support Solutions (RightNow) is a plus.
Knowledge of Southeast Asian languages is a plus..
Education
BSCS or BSEE or Other Related 4yr Technical Degree
Experience with modern software development methodologies.
Strong technical background, with previous experience in web (mobile) development and software architecture. Strong organisational skills with an ability to manage competing client demands.
Ability to interact and communicate with C-level personnel.
Excellent communication and interpersonal skills.
Minimum of 7 years' related experience in technical support within the software industry, preferably working for internet companies and high volume commercial websites or services.
Experience with Internet technologies is a must (Web Services/SOAP, HTML, HTTP, FTP and SSL).
Minimum of 5 years' related experience in programming languages (C++, Java, .NET, COM, PHP, Ruby, etc.) required. Knowledge of multiple languages is preferred.
Strong technical and business background.
Excellent organisational, customer relationship, verbal and written English communication skills.
Experience with payments (Credit Card, Banking, Online and Offline) is a plus.
Knowledge of Oracle Customer Service and Support Solutions (RightNow) is a plus.
Knowledge of Southeast Asian languages is a plus..
Education
BSCS or BSEE or Other Related 4yr Technical Degree
Apply Through;
https://sjobs.brassring.com/TGWEbHost/jobdetails.aspx?partnerid=13746&siteid=5200&Areq=96548BR
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