Desktop Support Engineer Trainer for Collabera Technologies Pvt. Ltd., Singapore

 At least 2 - 5 years of relevant experience:

- Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Manage client platform implementation/upgrade project.
- Perform on research/evaluation of client platform tools.
- Provide systems related technical advice to customers or project team.
- Manage client platform management systems.
- Manage systems changes through change request process & provide status reports to the relevant parties.

- Perform client platform related presales tasks.
- Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
- Ensure service level meet requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Possess at least one of the following certifications or educational qualification:
(i) Microsoft Certified Professional (MCP)
(i) Microsoft Certified Solution Associate (MCSA) Vista/Win7/Win8 or equivalent;
(ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent.

Please email your word resume to Goutham.shekarbabu@collabera.com or call on +65 3158 1180 for more information.


Recruiter Name: HR Manager
Website: http://www.collabera.com