- Routing order follow ups
- Monitoring of pick up, status of order, movement of shipment, arrival, clearance, delivery.
- To be in constant touch with the customers and their broker to provide regular and timely updates
- Handling of shipments as per the customers/general SOP (pre-arrival & post arrival)
- Track and Trace of shipments
- Ensure that DSRs are correct with timely updates
- Liaising with shipping lines / airlines / origin / destination for regular updates
- Auditing of documents and corrective action taken
- Maintaining Daily Status Report as required for all shipments
- Handing over the job files to Operations well in times as per the KPI
- Record all service failures by all departments including self and customer complaints.
- Ensure that department & company KPIs are met
Hiring for Customer Service Officer with leading Warehouse Company in Doha, Qatar.
Designation : Customer Service Officer
Job Location: Doha, Qatar.
Qualification: Any Graduate
Experience: 2-3 years in Air/ Sea Freight Forwarding with Logistic company
Job Description:
Interested candidates can mail their CVs on the given Email Id: ketan.bhongade@imsoneworld.com
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