General Manager for The Fern Hotels & Resorts, Seychelles

Knowledge of French language will be preferred.

Purpose:
Responsible for multiple small size hotels and all aspects of operation including guest and employee satisfaction, human resources, financial performance, revenue generation and delivering a return on investment to ownership.

Duties & Responsibilities:

1. Leads in the development and implementation of the hotel strategies, to ensure hotel brand standards are visible consistently.
2. Ensures implementation of the service strategy with the objective of meeting or exceeding guest expectations. Implement brand SOPs effectively.
3. Is highly visible and interfaces with all customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
4. Analyzes service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
5. Hires Department Heads who demonstrates strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operations.

6. Creates appropriate development plans and develops Department Heads based on their individual strengths, development needs, career aspirations and abilities. Ensures the same is done for all managers in the property.
7. Sets goals and expectations for Department Heads. Coaches team by providing specific feedback to improve their individual performance and that of their departments.
8. Ensures service, technical skills and leadership training occurs throughout the property to support successful daily operations.
9. Ensures that regular on-going communication takes place throughout the property to recognize performance, set expectations and create awareness of business objectives.
10. Ensures hotel policies are administered fairly and consistently.
11. Creates financial reports and statements to determine how hotel is performing against budget. Develops strategies to improve the propertys financial performance, particularly focusing on incremental spend including F&B, gift shop, artworks, meetings etc.
12. Submits financial reports (P&L, Balance Sheet, Cash Flow, Executive Summary) to CFO, GM - Operations and all concern.
13. Submits On The Books/ 3 month forecast / Competitor Survey report to GM -Operations each month.
14. Completes Annual Operating Budget and Annual Business Plan according to approved schedule.
15. Coaches and supports team to effectively manage occupancy, guest experience, wages and controllable expenses. Strives to maintain profit margins without compromising guest or employee satisfaction.
16. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

17. Ensures capital expenditure funds are being used to address the priorities outlined in the business strategy.
18. Establishes relationship with owner as a business partnership and builds owner loyalty through proactive communication, involvement in key decisions.
19. Understands the owners perspective. Manages an effective balance between the owners interests and companys interests and develops solutions that create value for both.
20. Is knowledgeable of all management contract requirements for the property and ensures compliance with contract and reporting requirement.
21. Performs other duties as assigned to meet business needs.
22. Effectively coordinates and involves RSOs so that RSOs are able to contribute to the Hotels sales target.
23. Build and develop a talent databank of potential HODs and other staff who may fit into the role in future.

10+ years experience

Recruiter Name:Dipti Sandav
Website:http://www.concepthospitality.com
Telephone:022-42637770
Email Id:careers@fernhotels.com