CRM Consultant for Leading Bank in Srilanka

Design, develop and implement a suitable working model supported by necessary processes to transform the branches into sales focused branches to transform of branch network from transaction to relationship banking.


KEY PERFORMANCE AREAS (KPA)

Transform selected branches as concept test within an agreed period of time 
Improve profitability by increasing sales through cross/ up selling and new customer identification 
Identify processes and technological improvements required for upgrading the branches.


CRITICAL TASKS 

Be able to leverage and/or re-engineer current processes/ technology to improve customer sales and delivery 

Recommend comprehensive CRM/Data Warehousing to enhance quality of customer interaction and sell/cross sell opportunities 

Assess the digital eco-system, both internal and external and recommend key actionable to accelerate digital transformation 

OTHER TASKS

Training on managing transition and train-the-trainer with focus on sales.


KNOWLEDGE

A good knowledge in using CRM for business development at HDFC (India) 

A good knowledge in banks sales process and digitization efforts at HDFC (India)
REQUIRED EXPERIENCES IN RELEVANT PRIOR POSITIONSNIMUM QUALIFICATIONS REQUIRED TO PERFORM THE JOB EFFECTIVELY

Qualification in Banking, Marketing and Sales 
MBA as an added advantage 

Over 15 years experience in retail branch banking and business development out of which 10 years at HDFC Bank (India) with at least 05 years in a managerial role in retail branch banking preferably during the transformational period of 2008 2013.


Recruiter Name:S. Hariharan
Email Address:hariharan@headhunterindia.com
Telephone:+91-9823129984