Company: Asia's leading communications and ICT solutions group.
Position Title: Technical Analyst, T2 Networks
Location: Kuala Lumpur, Malaysia
Duration: Contract (24 Months)
Position Title: Technical Analyst, T2 Networks
Location: Kuala Lumpur, Malaysia
Duration: Contract (24 Months)
The role of the Technical Specialist, T2 Networks is to take operational ownership of the services that are being offered to our customers in the form of Managed Network and Data Centre Services. This position reports to the T2 Networks Support Manager but will be available to assist other Teams within our Technical Assistance Centre (TAC) when required to do so.
The principle purpose is provide resolution management, problem management, change management and implementation work. The Technical Specialist will be responsible for troubleshooting to resolving complex faults, identifying and remediating the root cause of incidents via problem management methodology as well as scoping and implementing complex changes within managed Network environments. The Technical specialist will also be involved in configuration of networks solutions by a range of strategic vendors such as Cisco, Riverbed and F5, and the ongoing management of Tier 1 infrastructure.
The team operates within an environment based on industry best practices for Service Management with ITIL being the framework to achieve this. The team also operates under structured managed service contracts and contractual Service Level Agreements. Data Centre, wireless, enterprise networks experience are key to being successful in this role. Certification in major network vendors such as Cisco, Juniper, Riverbed and F5 would be looked upon favorably.
Technical skills:
Technical Desirable:
Qualifications Essential:
The principle purpose is provide resolution management, problem management, change management and implementation work. The Technical Specialist will be responsible for troubleshooting to resolving complex faults, identifying and remediating the root cause of incidents via problem management methodology as well as scoping and implementing complex changes within managed Network environments. The Technical specialist will also be involved in configuration of networks solutions by a range of strategic vendors such as Cisco, Riverbed and F5, and the ongoing management of Tier 1 infrastructure.
The team operates within an environment based on industry best practices for Service Management with ITIL being the framework to achieve this. The team also operates under structured managed service contracts and contractual Service Level Agreements. Data Centre, wireless, enterprise networks experience are key to being successful in this role. Certification in major network vendors such as Cisco, Juniper, Riverbed and F5 would be looked upon favorably.
Technical skills:
- Support/configuration of Cisco Data Centre routers and switches, including Nexus
- Support/Configuration of Juniper routers and switches
- Support/Configuration of Riverbed WAN Optimizers
- Support/configuration of Dynamic routing protocols BGP & OSPF
- Managed services or support role in an operational area for at least 5 years
- Knowledge of service level management, transition management and change management
- Escalation management and advanced problem solving
- Extensive experience supporting WAN technologies such as Ethernet, Wireless (3G) and xDSL
Technical Desirable:
- Experience with support and configuration of Cisco Wireless solutions
- Experience with support and configuration of Aruba Wireless solutions
- Experience with support and configuration of F5 LTM and GTM appliances
- Knowledge of ITIL
Qualifications Essential:
- Relevant ICT Degree or Diploma
- CCNP Routing & Switching
- CCNA Wireless
- Riverbed RCSA-W
- F5 BIG-IP Administrator
- CCNP Data Centre
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