DM Healthcare
NETWORK OF WORLD-CLASS CENTRES, BRINGING QUALITY CARE TO EVERY NEIGHBOURHOOD.
When Aster Clinic took its first infant steps in 1987 towards ushering in qualitative changes in medical services, little did we know that it would become one of the largest and most widespread network of clinics across the Middle East. We have spent the last 3 decades strengthening and evolving the brand, which has now become synonymous with high quality and excellent service across the communities we serve.
Not only is Aster Clinic one of the biggest integrated networks in the region, but it has also successfully reshaped the healthcare landscape across the neighbourhoods that it operates in. Putting the patient at the core of our operations, we have developed robust quality standards, enhanced professional expertise and spacious infrastructures to render the most comfortable and satisfying experience.
Bringing together these elements, we have set the benchmark for healthcare in the region. As the years have gone by, we have added more centres to keep up with the demand generated by the trust placed in Aster Clinic; a trust that is growing alongside the centres.
Not only is Aster Clinic one of the biggest integrated networks in the region, but it has also successfully reshaped the healthcare landscape across the neighbourhoods that it operates in. Putting the patient at the core of our operations, we have developed robust quality standards, enhanced professional expertise and spacious infrastructures to render the most comfortable and satisfying experience.
Bringing together these elements, we have set the benchmark for healthcare in the region. As the years have gone by, we have added more centres to keep up with the demand generated by the trust placed in Aster Clinic; a trust that is growing alongside the centres.
- Attending to Walk-in, telephonic, fax, E-mail and postal complaints and suggestions.
Visit patients floor wise including staff and staff dependants.
Feedback in the form of Daily and periodical reports to GM / MS
Assist the patient / patient attender at the time of code Blue paging, Death and Cadaver.
Inform HOD of the problems in the OP and IP feedback forms.
Fortnightly analyses of complaints are prepared and send to the Management for perusal.
Computerization of complaints and inform HOD of pending and brought forward list of problems.
Relentless follow-up till achieving patient satisfaction.
Assisting the patient /attender for his/her need and in psychological recovery while being hospitalised.
Meeting all ICU patients and attendants.
Feedback to the patient's attendants on patient's condition in coordination with Doctors and Nursing.
Counselling, empathizing with the attendants.
Cater to the requirements of the patient's attendants-general, specific.
Special care to critically ill patient's attendants.
- Good communication In english
Minimum 1 Year Experience in Hospital Front Office/ Customer Services/reception
- Email: hr@asterdmhealthcare.com or jobs@asterdmhealthcare.com
Recruiter Name:Mahesh Balakrishnan
Company:DM Healthcare
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