Shop Operations Manager for Luanda, Angola

 Shalina Healthcare is one of the largest pharmaceutical companies in sub-Saharan Africa. For the last 35 years, we have made it our mission to provide quality medicines to those who need them the most. We manufacture and distribute branded prescription and over-the-counter pharmaceutical and consumer products, across a broad range of therapeutic groups, including anti-malarial, antibiotics, anti-inflammatory, and nutrition. We have a track record few can match and our brands are among the most trusted in Africa. We are proud of our history and have big ambitions for the future. Our vision for 2030 is to be the health champion of Sub-Saharan Africa. To achieve this, we are looking for the right people to join us and create a lasting impact not just within our company but on the communities we serve. Everyone in our company has a crucial role to play, and we are looking for people who identify with our core values and are as passionate about our mission as we are

Job Title: Shop Operations Manager

Base location: Luanda, Angola

What you become a part of:

The successful candidate will independently manage a pharmacy outlet (part of Africa Pharmacy Chain) including all aspects of shop operations such as delivery, customer (B2C, B2B) Interaction, support staff, inventory, daily reporting.

What to expect:

• Opening and closing the outlet as per pre-defined schedule
• Ensure hygiene, cleanliness, infrastructure, visual merchandising for the outlet as per internal
standards, local regulations, and compliance requirements are met
• Oversee delivery operations are efficient to ensure orders are delivered to customers as per
agreed quality and quantity with the help of support staff
• Manage promotional campaigns, advertising, announcements, and events
• Receiving delivery of goods/products and ensuring quantity, quality against invoices as per
norms
• Routinely conduct audits for possessed inventory to ensure quality standards are met with
considerations to control breakage, pilferage, etc.
• Engaging consumers and customers to collect feedback on products, pricing, promotions and
report to zonal manager regularly
• Prepare and submit stock requisitions to operations/planning manager
• Daily operational reports detailing sales, expenses, and inventory

Essential skills, experience, and qualifications:

• Secondary qualifications such as B. Com is mandatory and life sciences/pharmacy qualifications such as B Sc/D.Pharm/B. Pharm is preferred
• At least 3 years experience in wholesale/retail set-up in the pharmaceuticals industry is preferred
• Excellent consulting and communication skills, with the ability to influence customers and internal stakeholders. High linguistic proficiency in English is a minimum
• Experience working cross-culturally with diverse colleagues

Email: recruitment@shalina.com