IT STAFF AUGMENTATION
a) Computing Infrastructure
1. Exchange Administrator
Job Summary:
► Assists with ensuring the availability of email servers and applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment. Diagnoses, resolves, and documents hardware and software problems in a timely and accurate fashion, and provide end user training and support where required. Handle tickets, requests, and inquiries.
Required Education / Qualification
► MS Exchange Server 2007, 2010. BS in computer science, engineering, or IT required. MS certified.
► 3-4 years
2. DBA, Oracle
Job Summary:
► Oracle database administration using SAPDBA, BRTOOLS. MSSQL and Max. Database administration using Enterprise manager/ Database manager. Troubleshooting database start/ stop, back up and table space issues etc. Running DB checks, clean up log files etc. Maintaining file system space. Perform Database parameter changes. Analyze and troubleshoot Back up and health check failures, Oracle and system messages
Required Education / Qualification
► 4-5 years
3. Active Directory Administrator
Job Summary::
► Assists with ensuring the availability of Active Directory and Domain Controllers servers and applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment. Diagnoses, resolves, and documents hardware and software problems in a timely and accurate fashion, and provide end user training and support where required. Handle tickets, requests, and inquiries.
Required Education / Qualification
► Windows Server 2008 Active Directory. BS in computer science, engineering, or IT required. MS certified.
► 3-4 years
4. Solaris Server Administrator
Job Summary:
► Assists with ensuring the availability of Solaris based servers and applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment. Diagnoses, resolves, and documents hardware and software problems in a timely and accurate fashion, and provide end user training and support where required. Handle tickets, requests, and inquiries.
Required Education / Qualification
► Solaris 10. BS in computer science, engineering, or IT required. Solaris certified.
► 3-4 years
5. Storage Engineer
Job Summary:
► Designs, implements, manages, monitors, and administrates SAN, NAS, fibre chanel switches, and associated technologies. Monitors and modifies storage on an ongoing basis ensuring sufficient capacity, performance and throughput to meet demand, availability and SLA requirements.
► Analyzes data issues, including detailed trouble-shooting, and make recommendations to correct and/or enhance the process.
Required Education / Qualification
► EMC DMX, V-MAX, Clarion, Brocade. BS in computer science, engineering, or IT required. EMC certified.
► 4-5 years
6. Backup Administrator
Job Summary:
CONTRACT NAME: IT STAFF AUGMENTATION
SCHEDULE “B”
ATTACHMENT III
-3-
► Designs, implements, manages, monitors, and administrates backups, tape libraries, vaults, and
associated technologies. Monitors and modifies backup libraries on an ongoing basis ensuring
sufficient capacity, performance and throughput to meet demand, availability and SLA
requirements.
Responsible for recovering data when needed.
Required Education / Qualification
► NetBackup, Sun SL500, EMC VTL. BS in computer science, engineering, or IT required.
► 3-4 years
7. Core Data Center Devices Engineer
Job Summary:
► Manage and operate critical devices affecting data center services and security operations. Monitor
firewalls logs and intrusion alerts. Implement proxy and firewall rules based on IT security
recommendations and requirements. Manage load balancers and ensure performance is met.
Required Education / Qualification
► Blue Coat Proxy, Cisco IPS, Cisco Firewalls, Websense, Catalyst 6509, ACE, MARS. BS in computer
science, engineering, or IT required. Cisco certified.
► 4-5 years
8. Data Center Technicians
Job Summary:
► Perform 24x7 shifts for data centers. Handle incidents and ensure safety requirements are met.
Monitor environmentals, power, and server hardware. Handle cabling tasks for copper and fiber.
Control access into the data centers, ensure work permits are issued, and material gate passes.
Install equipment in racks, manage capacity planning, and document changes.
Required Education / Qualification
► Data Center Operations, HVAC, Cabling, Electrical, Server Hardware, Monitoring. BS or diploma in computer science, engineering, IT, electrical engineering or mechanical engineering, is required.
► 3-4 years
c) End User Computing Agents
1. End User Computing Agents
Job Summary:
► Provide support to school to manage their IT infrastructure;
► Day to day to troubleshooting / technical support to the school.
► Investigates, analyzes, and resolves hardware problems on University computer systems.
► Analyzes and resolves problems on computer applications and systems for faculty and staff
across all University departments.
► Maintains site licenses for department/organization.
► Maintains high customer service standards in dealing with and responding to customer issues
and questions.
► Installs, configures and maintains personal computers, Microsoft/Novell networks, UNIX
workstations, file servers and other related equipment, devices and systems.
► Provides individual and/or group instruction and training on computer technologies to faculty
and/or staff across all University departments.
► Providing accurate solutions to customer problems.
► Resolving issues in a timely manner in accordance with the standards.
► Supporting on-site and remote customers.
► Reporting
► Reviews, prioritizes, and processes in supporting OS.
► Maintains records including problem documentation and actions taken.
► Escalates any risks and issues to the KAUST IT End User Computing Lead or End User Computing Specialist.
2. End User Computing Agents (Logistics)
Job Summary:
In addition to the above End User Computing Agent Job Summary:, the following are the additional criteria for logistics:
► Material Management for Computers, Laptops, Printers, Scanners
► Deploying Machines,
► Paperwork related to issuance, returns, etc. of IT peripheral.
Required Education / Qualification
► Educated to High School standard.
► A good standard of written and spoken English language is a must.
► 1 – 2 year experience working in an IT / End User Support environment.
► Expert knowledge of MS Windows Vista / 7.
► Expert knowledge of MAC OS X.
► Expert knowledge of MS Office suite.
► Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc…)
► Basic understanding of remote trouble shooting tools (VLC, TeamViewer, etc…)
3. Service Desk Agent
Job Summary:
► Providing direct operational support, handling customer queries and providing customer assistance in a 1st line support environment.
► Identifying and escalating issues to the appropriate 2nd / 3rd line support areas.
► Following up to ensure the prompt closure of the tickets.
► Responding to customer requests for service desk support issues via telephone, email and walk-ups.
► Supporting on-site and remote customers.
► Providing accurate solutions to customer problems.
► Assisting in the resolution of customer and support issues ensuring timely distribution of
knowledge and positively impacting customer satisfaction.
► Resolving issues in a timely manner in accordance with the standards.
► Escalating problems to KAUST IT Service Desk Specialist or 2nd / 3rd line support based on
established guidelines and procedures.
► Tracking unresolved queries.
► Resetting passwords.
► Unlocking accounts.
► Providing 24/7 technical support on a shift pattern.
► Performing miscellaneous job-related duties as assigned by the KAUST IT Service Desk Lead or
Service Desk Specialist.
Required Education / Qualification
► Educated to High School standard.
► A good standard of written and spoken English language is a must.
► Minimum of 1 year experience in Call Centre environment
► Basic knowledge of MS Windows XP / Vista.
► Basic knowledge of MS Office suite.
► Basic understanding of Mac OS X.
► Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc…)
► Basic understanding of remote trouble shooting tools (VLC, TeamViewer etc…)
e) Academic Support
1. License Management Specialist
Job Summary:
► Maintain the license server and the license management system (Flexnet Manager)
► Install new licenses files and keep existing one updated
► Package and prepare license files for new applications to run in a centralized license
management system
► Monitor the license management system, and create reports as requested
► Test and monitor the failover solution
Required Education / Qualification
► At least 5 years of experience in Software licensing models, systems, and tools
2. Faculty Support technician
Job Summary:
► Provide support to school to manage there IT infrastructure;
► Day to day to troubleshooting / technical support to the school.
► Investigates, analyzes, and resolves hardware problems on University computer systems.
► Analyzes and resolves problems on computer applications and systems for faculty and staff
across all University departments.
► Maintains site licenses for department/organization.
► Maintains high customer service standards in dealing with and responding to customer issues
and questions.
► Installs, configures and maintains personal computers, Microsoft/Novell networks, UNIX
workstations, file servers and other related equipment, devices and systems.
► Provides individual and/or group instruction and training on computer technologies to faculty
and/or staff across all University departments.
► Providing accurate solutions to customer problems.
► Resolving issues in a timely manner in accordance with the standards.
► Supporting on-site and remote customers.
► Reporting
► Reviews, prioritizes, and processes in supporting OS.
► Maintains records including problem documentation and actions taken.
► Escalates any risks and issues to the KAUST IT End User Computing Lead or End User
Computing Specialist.
Required Education / Qualification
► 1 – 2 year experience working in an IT / End User Support environment.
► Expert knowledge of MS Windows Vista / 7.
► Expert knowledge of MAC OS X.
► Expert Knowledge of Linux
► Expert knowledge of MS Office suite.
► Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc…)
► Basic understanding of remote trouble shooting tools (VLC, TeamViewer, etc…)
► A good standard of written and spoken English language is a must.
Candidate having similar qualification and work experience may apply to furquan.mohammad@inayamcs.com or bhc-ksa@hotmail.com
a) Computing Infrastructure
1. Exchange Administrator
Job Summary:
► Assists with ensuring the availability of email servers and applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment. Diagnoses, resolves, and documents hardware and software problems in a timely and accurate fashion, and provide end user training and support where required. Handle tickets, requests, and inquiries.
Required Education / Qualification
► MS Exchange Server 2007, 2010. BS in computer science, engineering, or IT required. MS certified.
► 3-4 years
2. DBA, Oracle
Job Summary:
► Oracle database administration using SAPDBA, BRTOOLS. MSSQL and Max. Database administration using Enterprise manager/ Database manager. Troubleshooting database start/ stop, back up and table space issues etc. Running DB checks, clean up log files etc. Maintaining file system space. Perform Database parameter changes. Analyze and troubleshoot Back up and health check failures, Oracle and system messages
Required Education / Qualification
► 4-5 years
3. Active Directory Administrator
Job Summary::
► Assists with ensuring the availability of Active Directory and Domain Controllers servers and applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment. Diagnoses, resolves, and documents hardware and software problems in a timely and accurate fashion, and provide end user training and support where required. Handle tickets, requests, and inquiries.
Required Education / Qualification
► Windows Server 2008 Active Directory. BS in computer science, engineering, or IT required. MS certified.
► 3-4 years
4. Solaris Server Administrator
Job Summary:
► Assists with ensuring the availability of Solaris based servers and applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment. Diagnoses, resolves, and documents hardware and software problems in a timely and accurate fashion, and provide end user training and support where required. Handle tickets, requests, and inquiries.
Required Education / Qualification
► Solaris 10. BS in computer science, engineering, or IT required. Solaris certified.
► 3-4 years
5. Storage Engineer
Job Summary:
► Designs, implements, manages, monitors, and administrates SAN, NAS, fibre chanel switches, and associated technologies. Monitors and modifies storage on an ongoing basis ensuring sufficient capacity, performance and throughput to meet demand, availability and SLA requirements.
► Analyzes data issues, including detailed trouble-shooting, and make recommendations to correct and/or enhance the process.
Required Education / Qualification
► EMC DMX, V-MAX, Clarion, Brocade. BS in computer science, engineering, or IT required. EMC certified.
► 4-5 years
6. Backup Administrator
Job Summary:
CONTRACT NAME: IT STAFF AUGMENTATION
SCHEDULE “B”
ATTACHMENT III
-3-
► Designs, implements, manages, monitors, and administrates backups, tape libraries, vaults, and
associated technologies. Monitors and modifies backup libraries on an ongoing basis ensuring
sufficient capacity, performance and throughput to meet demand, availability and SLA
requirements.
Responsible for recovering data when needed.
Required Education / Qualification
► NetBackup, Sun SL500, EMC VTL. BS in computer science, engineering, or IT required.
► 3-4 years
7. Core Data Center Devices Engineer
Job Summary:
► Manage and operate critical devices affecting data center services and security operations. Monitor
firewalls logs and intrusion alerts. Implement proxy and firewall rules based on IT security
recommendations and requirements. Manage load balancers and ensure performance is met.
Required Education / Qualification
► Blue Coat Proxy, Cisco IPS, Cisco Firewalls, Websense, Catalyst 6509, ACE, MARS. BS in computer
science, engineering, or IT required. Cisco certified.
► 4-5 years
8. Data Center Technicians
Job Summary:
► Perform 24x7 shifts for data centers. Handle incidents and ensure safety requirements are met.
Monitor environmentals, power, and server hardware. Handle cabling tasks for copper and fiber.
Control access into the data centers, ensure work permits are issued, and material gate passes.
Install equipment in racks, manage capacity planning, and document changes.
Required Education / Qualification
► Data Center Operations, HVAC, Cabling, Electrical, Server Hardware, Monitoring. BS or diploma in computer science, engineering, IT, electrical engineering or mechanical engineering, is required.
► 3-4 years
c) End User Computing Agents
1. End User Computing Agents
Job Summary:
► Provide support to school to manage their IT infrastructure;
► Day to day to troubleshooting / technical support to the school.
► Investigates, analyzes, and resolves hardware problems on University computer systems.
► Analyzes and resolves problems on computer applications and systems for faculty and staff
across all University departments.
► Maintains site licenses for department/organization.
► Maintains high customer service standards in dealing with and responding to customer issues
and questions.
► Installs, configures and maintains personal computers, Microsoft/Novell networks, UNIX
workstations, file servers and other related equipment, devices and systems.
► Provides individual and/or group instruction and training on computer technologies to faculty
and/or staff across all University departments.
► Providing accurate solutions to customer problems.
► Resolving issues in a timely manner in accordance with the standards.
► Supporting on-site and remote customers.
► Reporting
► Reviews, prioritizes, and processes in supporting OS.
► Maintains records including problem documentation and actions taken.
► Escalates any risks and issues to the KAUST IT End User Computing Lead or End User Computing Specialist.
2. End User Computing Agents (Logistics)
Job Summary:
In addition to the above End User Computing Agent Job Summary:, the following are the additional criteria for logistics:
► Material Management for Computers, Laptops, Printers, Scanners
► Deploying Machines,
► Paperwork related to issuance, returns, etc. of IT peripheral.
Required Education / Qualification
► Educated to High School standard.
► A good standard of written and spoken English language is a must.
► 1 – 2 year experience working in an IT / End User Support environment.
► Expert knowledge of MS Windows Vista / 7.
► Expert knowledge of MAC OS X.
► Expert knowledge of MS Office suite.
► Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc…)
► Basic understanding of remote trouble shooting tools (VLC, TeamViewer, etc…)
3. Service Desk Agent
Job Summary:
► Providing direct operational support, handling customer queries and providing customer assistance in a 1st line support environment.
► Identifying and escalating issues to the appropriate 2nd / 3rd line support areas.
► Following up to ensure the prompt closure of the tickets.
► Responding to customer requests for service desk support issues via telephone, email and walk-ups.
► Supporting on-site and remote customers.
► Providing accurate solutions to customer problems.
► Assisting in the resolution of customer and support issues ensuring timely distribution of
knowledge and positively impacting customer satisfaction.
► Resolving issues in a timely manner in accordance with the standards.
► Escalating problems to KAUST IT Service Desk Specialist or 2nd / 3rd line support based on
established guidelines and procedures.
► Tracking unresolved queries.
► Resetting passwords.
► Unlocking accounts.
► Providing 24/7 technical support on a shift pattern.
► Performing miscellaneous job-related duties as assigned by the KAUST IT Service Desk Lead or
Service Desk Specialist.
Required Education / Qualification
► Educated to High School standard.
► A good standard of written and spoken English language is a must.
► Minimum of 1 year experience in Call Centre environment
► Basic knowledge of MS Windows XP / Vista.
► Basic knowledge of MS Office suite.
► Basic understanding of Mac OS X.
► Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc…)
► Basic understanding of remote trouble shooting tools (VLC, TeamViewer etc…)
e) Academic Support
1. License Management Specialist
Job Summary:
► Maintain the license server and the license management system (Flexnet Manager)
► Install new licenses files and keep existing one updated
► Package and prepare license files for new applications to run in a centralized license
management system
► Monitor the license management system, and create reports as requested
► Test and monitor the failover solution
Required Education / Qualification
► At least 5 years of experience in Software licensing models, systems, and tools
2. Faculty Support technician
Job Summary:
► Provide support to school to manage there IT infrastructure;
► Day to day to troubleshooting / technical support to the school.
► Investigates, analyzes, and resolves hardware problems on University computer systems.
► Analyzes and resolves problems on computer applications and systems for faculty and staff
across all University departments.
► Maintains site licenses for department/organization.
► Maintains high customer service standards in dealing with and responding to customer issues
and questions.
► Installs, configures and maintains personal computers, Microsoft/Novell networks, UNIX
workstations, file servers and other related equipment, devices and systems.
► Provides individual and/or group instruction and training on computer technologies to faculty
and/or staff across all University departments.
► Providing accurate solutions to customer problems.
► Resolving issues in a timely manner in accordance with the standards.
► Supporting on-site and remote customers.
► Reporting
► Reviews, prioritizes, and processes in supporting OS.
► Maintains records including problem documentation and actions taken.
► Escalates any risks and issues to the KAUST IT End User Computing Lead or End User
Computing Specialist.
Required Education / Qualification
► 1 – 2 year experience working in an IT / End User Support environment.
► Expert knowledge of MS Windows Vista / 7.
► Expert knowledge of MAC OS X.
► Expert Knowledge of Linux
► Expert knowledge of MS Office suite.
► Basic understanding of Call Logging Systems (Heat, Remedy, HPSM etc…)
► Basic understanding of remote trouble shooting tools (VLC, TeamViewer, etc…)
► A good standard of written and spoken English language is a must.
Candidate having similar qualification and work experience may apply to furquan.mohammad@inayamcs.com or bhc-ksa@hotmail.com
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