Sales Representative for Saudi Arabia & UAE (1+ Year Experience)

1. JOB DETAILS:
Position Title: External Sales Representative
Reports to: External Sales Team Leader 
Sector: Commercial

2. OVERALL JOB PURPOSE:
Responsible for generation of new business, increasing the share of wallet with the existing customers and implementation of the sales processes for a designated customer group. Responsible for providing UASCs service to the assigned customers with the direction of the Agency External Sales Team Leader/Commercial Manager, in accordance with the agreed country sales and marketing plans and UASC objectives. Ensures that excellent customer service is provided in order to maintain and increase levels of customer support while maintaining customer retention.

3. JOB DIMENSIONS: 
Key Dimensions: Direct/Total 0/0 
Financial Dimensions

4. KEY ACCOUNTABILITIES:
Description
Agree with the External Sales Team Leader the budgets/targets volume/revenue/contribution split as required by trade etc., including e-commerce targets, for the accounts for which the sales representative is responsible
Produce reports as required on performance vs budgets/targets, review with the External Sales Team Leader, and agree/implement further action as necessary
Coordinate sales activities with the appropriate overseas sales team maximizing information exchanges, best practice sharing, sourcing of additional leads and leveraging of cross trade business opportunities
Organise own weekly call plan
Execute sales calls follow up action as required, including 360 reporting, information to sales support/customer services to follow up action on quotes/bookings etc.; pro-active communication to cluster/other countries/agencies if needed
Review outcome and diarise for further steps
Take ad hoc action with nominated accounts as needed e.g. addressing support levels for individual voyages

Refer requirements for non-tariff prices to the sales support team, and follow up with customers on quotes provided.
Where a nominated customer has tender business in which UASC wishes to participate, act as the communication channel in respect of issued tenders between the customer, the UASC tender team, and other internal management as required, to achieve the desired outcome for UASC.
Contribute to the improvement of sales productivity and to the optimization and maximization of the volumes, and contribution/yield.
Carry out all necessary duties to ensure target results set by the Commercial Manager and External Sales Team Leader are met, sourcing new leads and ensuring fulfilment of customers' requirements to guarantee customer satisfaction
Provide input, as required, and as part of periodical reports or sales team meetings for the sales strategy, reporting activities and performance of the agency sales organization
Obtain general market intelligence on markets, commodities, trade/economic activity, competitors activities etc., both to increase own sales effectiveness, and to pass to the sales support team, for consolidation and passing to Agency Management/Cluster/HQ as appropriate. 

5. PERFORMANCE INDICATORS:

Fulfilment of volume, revenue, contribution and e-commerce targets 
Achieving agreed sales call plans
Quality/timeliness of 360 reporting + communications internally as required
Successful customer acquisition and customer retention
Customer satisfaction

6. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal: 
o Direct reports: None
o Working relationships: other sales representatives, sales staff (sales support and customer service) which is allocated to the customer(s), Finance and Operations Department, Other Agencies/Clusters
External:
o Customer counterparts
o Sources of information on import/export and shipping business/markets

7. JOB RELEVANT INFORMATION (BOUNDARIES & DECISION MAKING AUTHORITY):

8. QUALIFICATIONS, EXPERIENCE & SKILLS:
Minimum Qualifications:
Bachelor's Degree or adequate education preferable
Education in sales/marketing is an asset
Minimum Experience:
Relevant experience (preferably more than 1 year) in selling services to customers in shipping or logistics/transportation industry
Job-Specific Skills: 
Customer service orientation
Understanding of liner shipping business environment and customer segments/commodities/industries
Competencies: 
Sales and service capabilities
Communication and interpersonal skills
Product knowledge
Computer/MS skills

Recruiter Name:Mr. Sridhar Subramanian
Website:sridhar@busisol.net
Telephone:09444882360