General Manager - Hotel Operations for Best Western Plus Meridian Hotel, Kenya

The Best Western Plus Meridian Hotel shares its location with the Kenyatta International Convention Centre. Government Offices, Banks, Institutions, Multinational Companies are all at a walking distance and within the green belt. Experience the many cuisine delicacies available 24-hours a day.

The Restaurant, Coffee Shop, Bar, Common Lobby, Private Lounge, Ample Parking, Business Center, Convention Center, Free Wi-Fi, and Central Air Conditioning are just a few of the facilities that the hotel boasts on the premises.

Responsible for all operational aspects of the Hotel and report directly to the Executive Director.
Responsible for the management of all operating departments within the Hotel.
Prepare annual budget in conjunction with the Executive Director, implement the approved budget; monitors revenue and cost on a daily basis, taking corrective action when necessary.
Analyzes Hotel sales and competition on a regular basis and develops strategies to increase market share.
Review monthly inventories of supplies and maintains optimum stock levels to meet customer demand, detect waste and avoid the excess expense for optimal profit without adversely affecting hotel performance.
Direct involvement in executing F&B services department.
Responsible for a high standard of product and service.
Detail-oriented, knowing exactly which Wines are right for which Food.
Monitor operations according to SOP standards.
Develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations.

Analyze, forecast, monitor and control the labor and food costs.
Ensure that a high level of customer satisfaction is achieved and monitor customer satisfaction and take appropriate action on customer complaints.
Prepare management reports for Directors and Shareholders on Daily, Weekly, Monthly, Quarterly and Yearly basis.
Keeping all operating costs within the budgeted parameters.
Hold regular performance appraisals with all staff, identifying areas of development and training needs.
Conduct on-the-job training and assessment on the basis of organization requirements and training needs analysis.
Support all the managers in achieving the correct staffing levels and a high standard of product and service.
Maintain health, hygiene, safety, & security requirements in the Hotel.
Adhere to ISO 9001 standards and ISO 18001 standards.

A seasoned hotel professional, who respect his position and passionate about his work. He or She should have positive attitude, pleasant personality and ambitious.
Excellent Communication Skill and ready to accept new challenges. Must know the Process Driven Management & Leadership Skills.
Must have knowledge about SUN Financial System and MICROS-FIDELIO Materials Control.
10+ years experience
Recruiter Name:Vikas Chauhan
Email Address:resume@meridianhotelkenya.com
Website:http://www.meridianhotelkenya.com/
Telephone:+254 722509826