Customer Experience Agent for Regalix in Manila, Philippines

 Position: Customer Experience Agent - English

Experience level: 2- 6 years

Regalix is an award-winning Customer Success company. We provide the world’s leading companies with expert, technology-enabled solutions and best-practice processes proven to acquire, grow and retain revenue from customers. With a holistic approach to the entire revenue lifecycle, Regalix’s solutions help companies drive customer acquisition, adoption, expansion and renewal.

Role: Customer Experience Agent - English

Client: A leading North American luxury and streetwear retailer

Job Description: Do you have an interest in fashion and a solid background in customer service? Are you ready to be challenged daily? As a Customer Experience Agent, you will join a Customer Experience team filled with kind, knowledgeable, hard working experts who will go the extra mile to help you succeed.

Responsibilities:

Provide exceptional service to an upscale international clientele via email and telephone

Offer assistance and solutions that will result in increased customer satisfaction

Understand the customer’s situation and provide the best possible resolution

Perform ad hoc duties as needed

Requirements:

Prior experience in fashion retail industry / knowledge or interest in fashion

Academia (preferred): Graduation in Fashion Design / Business Operations / Business Administration /Business Communication / Computer Science

Prior experience working in a CSR role

Minimum of 2 years customer service experience, preferably in a call center environment

Fresher (English):

Overall Experience: 0-2 yrs. in a customer-facing role

Experienced (English):

Overall Experience: 5-6 yrs.

CSR Experience: 2-2.5 yrs.

Excellent written and verbal communication skills in English, other languages an asset

Skilled using Microsoft Office (Excel, Word and PowerPoint) or G Suite (Sheets, Docs and Slides)

Candidates should be flexible with rostered day offs and working in shifts

Available to work 40 hours per week

Work Location: Manila

Skills:

Excellent customer service skills

Ability to work in a fast paced environment

Knowledge of Fashion and luxury products an asset

Prior experience in retail will be an added advantage.
Desirable Skills
Excellent customer service skills Ability to work in a fast paced environment Knowledge of Fashion and luxury products an asset Prior experience in retail will be an added advantage

Email: victor.gomes@regalix-inc.com, kavita.das@regalix-inc.com, bhavisha.bharathan@regalix-inc.com, farheen@regalix-inc.com