Job duties
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Technical skills
Good knowledge of Windows 7 and XP operating system
Good knowledge of MS Office 2007 and 2010, MS Internet Explorer
Good knowledge of computer hardware and peripherals
Basic knowledge of MS Windows Server 2003, 2008, MS Active Directory and Windows file/printer sharing technologies.
Basic understanding of networking (main components, Ethernet, WiFi, TCP/IP)
Knowledge/experience with Lotus Notes is a big advantage.
Knowledge/experience with IP telephony or video conferencing systems (Tandberg, Polycom) is an advantage. Key competences
Oral and written communication skills
Learning skills
Customer service orientation
Problem analysis
Problem-solving
Adaptability
Planning and organising
Stress tolerance
Additional: ability to work on flexible hours scheme.
Please send your CVs to polina.kopnyayeva@kz.pwc.com
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