Experience: 5 to 8 yrs. | Opening(s): 5
- The Operations Manager with 5-7 yrs experience will be responsible for leading and managing the team responsible for delivery of onsite/remote Technical support services for specific customers
- He / She will ensure that the assigned teams to the various clients site deliver the performance of services as agreed in the contract and meet/exceed the committed SLA which includes customer satisfaction.
- Lead a team of onsite/remote engineers and act as single point of contact for the service delivery in the area such as given below but not limited to:Manage User Accounts & Access Rights
- Performance & Fault mgmt. Service
- Remote Desktop Support Service
- Service Desk Operation
- Manage Software Distribution
- Trigger End Point Protection Service
- Reports of GCIS Service
- Transition and Manage new services, projects and Initiatives
5+ Years of Strong Experience in IT Operation Management / IT Project Management/ IT Project Transition/ IT Service Delivery is must.
Must be a Graduate in Engineering / Science / Diploma in Computers
Preferably with one of the given certification - ITIL/PMP/PRINCE 2
Must have good communication & Interpersonal Skills
Must be customer-focused
Good problem solving skills
Must be a Graduate in Engineering / Science / Diploma in Computers
Preferably with one of the given certification - ITIL/PMP/PRINCE 2
Must have good communication & Interpersonal Skills
Must be customer-focused
Good problem solving skills
Founded in 1976, HCL Infosystems Ltd has established itself as India´s premier hardware, services and ICT systems integration company offering a wide spectrum of products which include - Computing, Storage, Networking, Security, Telecom, Imaging and Retail. Over the years, we have developed specialized expertise across verticals including Telecom, BFSI, e-Governance and Power.
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