Wanted!!! To join United Electronics (eXtra) co for their largest outlets in their Sales/ Production/Manufacturing Department
This is to bring to your kind notice that there are urgent opening in the United Electronics (eXtra) Co-KSA for outlets in their Sales / Production/Manufacturing Department
About the company:
United Electronics Company (eXtra), Saudi Arabias fastest-growing consumer electronics and home appliance retailer, today announced the opening of its first store in Khamis Mushait city in the south, to increase its stores in the region, inside and outside Saudi Arabia, to 38 stores.
POSITION: CRM BUSINESS ANALYST
Department: Services
Titl Reports to : Business Process/System Quality Support Manager.
KEY RESPONSIBILITIES:
Ability to identify data issues and working closely with the related operations for resolution
Within a certain priority & severity matrices.
Performing a root cause analyst within a structured data science & data mapping between different systems of CRM.
Performing comprehensive analysis that are related to multiple inputs from CRM system, ending with a conclusive result such CSI, complaints, IRV hits, online data, stores traffic etc.
Performing quality assurance verification, including measuring the data integrity, examining methods & metrics for reaching into a successful data release.
Preparing call flow reports & developing service operations procedures (SOPs) to any activity that is related to CRM or customer experience, & it comers under the CRM accountability & responsibility.
Operating the data campaigns as per the given purpose with the high accuracy with Marketing & commercial.
Generating the required reports on weekly/monthly base that must states the data integrity status or the data cleaning up progress.
Social media engagement analysis.
Ability to handle the customers purchasing behavior & capturing the patterns on demand.
Familiar with call center analysis & reporting schemes, & how-to-capture the pain areas operationally.
Ability to perform data mining activities to have a smooth process operations & methodologies that end with a crystal benefits on the revenues stabilization to maintain the long term relation concept.
CAPABILITIES:
It engineering degree is required & bachelors degree from five year college.
Two years of CRM experience in Telecom.
Two years of data analyst in Telecom
One year of IT experience with the customers interfacing & database systems (Siebel/IVR/e-Care) in Telecom.
Ability to operate in a fast-paced, high-energy, interactive, & organized team environment.
Strong attention to details & accuracy.
Excellent written & verbal communication skills ( English/ Arabic)
High level of MS. Office experience.
Please send us your updated CV and documents to get approved by client.
Required documents:
Update CV, Experience certificates, Passport copies, Highest Qualification Certificate.
Contact to below person:
Ms. Sujata
+91-22-66283376
Soundlines03slg@gmail.com
This is to bring to your kind notice that there are urgent opening in the United Electronics (eXtra) Co-KSA for outlets in their Sales / Production/Manufacturing Department
About the company:
United Electronics Company (eXtra), Saudi Arabias fastest-growing consumer electronics and home appliance retailer, today announced the opening of its first store in Khamis Mushait city in the south, to increase its stores in the region, inside and outside Saudi Arabia, to 38 stores.
POSITION: CRM BUSINESS ANALYST
Department: Services
Titl Reports to : Business Process/System Quality Support Manager.
KEY RESPONSIBILITIES:
Ability to identify data issues and working closely with the related operations for resolution
Within a certain priority & severity matrices.
Performing a root cause analyst within a structured data science & data mapping between different systems of CRM.
Performing comprehensive analysis that are related to multiple inputs from CRM system, ending with a conclusive result such CSI, complaints, IRV hits, online data, stores traffic etc.
Performing quality assurance verification, including measuring the data integrity, examining methods & metrics for reaching into a successful data release.
Preparing call flow reports & developing service operations procedures (SOPs) to any activity that is related to CRM or customer experience, & it comers under the CRM accountability & responsibility.
Operating the data campaigns as per the given purpose with the high accuracy with Marketing & commercial.
Generating the required reports on weekly/monthly base that must states the data integrity status or the data cleaning up progress.
Social media engagement analysis.
Ability to handle the customers purchasing behavior & capturing the patterns on demand.
Familiar with call center analysis & reporting schemes, & how-to-capture the pain areas operationally.
Ability to perform data mining activities to have a smooth process operations & methodologies that end with a crystal benefits on the revenues stabilization to maintain the long term relation concept.
CAPABILITIES:
It engineering degree is required & bachelors degree from five year college.
Two years of CRM experience in Telecom.
Two years of data analyst in Telecom
One year of IT experience with the customers interfacing & database systems (Siebel/IVR/e-Care) in Telecom.
Ability to operate in a fast-paced, high-energy, interactive, & organized team environment.
Strong attention to details & accuracy.
Excellent written & verbal communication skills ( English/ Arabic)
High level of MS. Office experience.
Please send us your updated CV and documents to get approved by client.
Required documents:
Update CV, Experience certificates, Passport copies, Highest Qualification Certificate.
Contact to below person:
Ms. Sujata
+91-22-66283376
Soundlines03slg@gmail.com
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