- Job Responsibilities:
Open and maintain customer accounts by recording account information, Keep records of customer interactions and file documents
Handling Customer inquiries as advised by commercial
Feedback to customers regarding existing/new orders, shipment, documentation, etc.
Prepare quotations/Proforma Invoice.
Prepare Sales order confirmation
Identify and assess customers needs to achieve satisfaction
Ensure timely delivery in coordination with planning and supply chain department.
Prepare shipping documents/bank documents.
Handling & issuing customer complaints in compliance to customer complaint handling procedure. Resolve product or service problems by clarifying the customer's complaint in coordination with relevant departments
Handling Customer inquiries as advised by commercial
Feedback to customers regarding existing/new orders, shipment, documentation, etc.
Prepare quotations/Proforma Invoice.
Prepare Sales order confirmation
Identify and assess customers needs to achieve satisfaction
Ensure timely delivery in coordination with planning and supply chain department.
Prepare shipping documents/bank documents.
Handling & issuing customer complaints in compliance to customer complaint handling procedure. Resolve product or service problems by clarifying the customer's complaint in coordination with relevant departments
Follow the procedure and arrange lifting back of rejected materials from the customers.
Prepare debit/credit notes.
Prepare agents commissions.
Regular interaction with Accounts to maintain credit exposure, providing support to keep overdues under control.
Issue system generated invoice for respective buyers
Preparing manual documents i.e. invoice, TCN etc.
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Preferably some one from BOPP Industry.
Bachelors degree in commerce/IT
3-8 years working experience
Proficient in using SAP / ERP system, MS excel/word/Power point
Prepare debit/credit notes.
Prepare agents commissions.
Regular interaction with Accounts to maintain credit exposure, providing support to keep overdues under control.
Issue system generated invoice for respective buyers
Preparing manual documents i.e. invoice, TCN etc.
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Preferably some one from BOPP Industry.
Bachelors degree in commerce/IT
3-8 years working experience
Proficient in using SAP / ERP system, MS excel/word/Power point
Email Address: nisha@sofomation.com
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