F&B Steward
Good command over English.
- Consistently offer professional, friendly and engaging service
- Assist Food & Beverage Servers in all aspects of the dining experience
- Assist guests regarding menu items in an informative and helpful way
- Ensure the proper set up of all side stations in the outlet
- Have knowledge of beverage lists and promotions
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Ensure cleaning schedule is adhered to and to the required standard
- Sweep, mop and polish restaurant
- Wash down bar; clean and polish equipment
- Clean lights, fans, chairs and tables
- Make sure all areas of the bars and restaurants are clean, including side boards
- Clean and mop lounge bar and equipment
- Assist barman with transporting of stock from Department Store Rooms
- Stock stipulated Food & Beverage areas with ice, as required
- Make sure bar and restaurant equipment is correctly stored
- Transport used linen to and from Housekeeping/Laundry for use in Food & Beverage service areas
- Stock and tidy up Store Room
- Good command in both spoken and written English.
- Should have pleasing personality.
- Excellent guest service skill.
- Good knowledge of food and beverage service
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guest with table reservation.
- Assist guest while seating.
- Ensure guest are serviced within specified time.
- Has a good knowledge of menu and presentation standards.
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
- Serve food courses and beverages to guests.
- Set tables according to type of event and service standards.
- Record transaction / orders in Point of Sales systems at the time of order.
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverages.
- Responsible for clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Present accurate final bill to guest and process payment.
- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotel brand standards and SOP's are consistently implemented.
- Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each individual shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
- Any other duties related to food and beverage service assigned by the manager
1+ year experience
Interested candidates can share their profiles on info5@dewanconsultants.com or asst.manager@dewanconsultants.com
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