Service Manager
Experience:
5 to 7 yrs.
- Must have a tertiary qualification in the related field (electronics)
- Must have at least 3 years experience at a supervisory level
- Must have at least 5 years experience as a service technician (in the repair of various white goods, home appliances, TVs, home theatre, watches, cameras, computer products, etc)
- Must have technical ability and understanding of electronics wiring and components and ability to read circuit diagrams, understand service manuals and undertake repairs of goods
- Excellent communication skills in English
- Excellent customer service skills
- Must be able and willing to relocate to Fiji for at least 3 years
- Maintain and track the status of repair jobs
- Prioritise important/urgent repair jobs
- Keep service area neat and presentable
- Mentor junior service technicians on repairing techniques and product knowledge while motivate them to improve their performance and instilling discipline in them
- Maintain good relationships with customers and attend to and resolve customer disputes
- Be responsible for overall Service Centre operations
- Ensure that spare parts inventory is well-maintained by engaging in stock-takes and re-ordering as and when required
- Ensure the full records of repair jobs are maintained and are up-to-date
- Report to top level management on service operations and ways to improve performance.
Service Technician
Experience:
3 to 5 yrs.
- Must have a tertiary qualification in the related field (electronics)
- Must have at least 3 years experience as a service technician (in the repair of various white goods, home appliances, TVs, home theatre, watches, cameras, computer products, etc)
- Ability to read circuit diagrams, understand service manuals and undertake repairs of goods
- Must be highly productive and efficient in repairing goods with a high turnover rate
- Excellent communication skills in English
- Must be able and willing to relocate to Fiji for at least 3 years
- Finding faults in items that have come for repair
- Engage in actions to rectify the problem (e.g., replacing faulty part, undertake general service, repair faulty component, etc)
- Recording particulars of actions undertaken for each repair job in journal
- Undertake preventative action so the item does not develop the same problem
- Report to Service Centre Manager on activities, spare parts and equipment requirements
Contact Details
Contact Company:Brijlal Co Ltd
Address:
70 Cumming St
Suva,Fiji Islands
Email: kapadia@connect.com.fj
No comments:
Post a Comment
Please give your feedback or Job Request here