Client Interview Schedule for Multiple Vacancies in SMASCO, Saudi Arabia

URGENTLY REQUIRED FOR SMASCO SAUDI MANPOWER SERVICES & COMPANY KSA IN SAUDI ARABIA.

REQUIREMENT POSITIONS

1. CALL CENTER EXECUTIVE : 
Answer inbound calls and if necessary translate the requests or complaints to English or Arabic language 
Translate & manage worker language to service center team and to customers as well
Translate & manage worker complaints/service request and write it as ticket in CRM system 
Translate & manage original text or confer with authors to ensure that translation retain the content
Updating customers information in system
Follow up with departments regarding opened tickets until customers issue is resolved, and confirm with
Customers before closing the tickets.
Conducting surveys if necessary.

2. PAYROLL ACCOUNTANT
Update payroll system by timesheet and maintaining payroll records
Maintaining leave, sickness, overtime reports, Calculation and payment of termination payments.
Recording, balancing and reconciling payroll expenses and incorporating them into the companys financial statements.
Assisting Payroll Manager with month end consolidation.
The payroll and benefits accountant assists with the preparation of those operations and also makes payroll journal entries.
Maintain employee files. 
Generates reports on employees wages and mandatory and voluntary deductions and on employer taxes and contributions.
Prepares census data for employee benefits plans and creates reports for corporate executives and internal and external auditors.
Gathering and auditing timekeeping data and resolving related issues; and inputting new hires, leave times, terminations and pay adjustments in the system.
Enters and updates statistical, financial and employee data including direct deposit, tax withholding and wage garnishments; and develops spreadsheets and reports to verify accuracy.
Other duties assigned related to payroll & finance tasks.

3. ACCOUNT SPECIALIST
Receiving contracts, reviewing them, assuring the comply with the companys policies.
Receiving the contract attachments, clients documents and assuring the conform with contracts details.
Receiving the Manpower Recruitment Request Form (MRRF) matching the contract, and confirming that required fields are filled and submitting it to Overseas Department.
Registering the contracts information as well as the MRRF on the system.
If the agency is chosen by the client, the agency information is to be confirmed through the client or Sales department.
The follow up of labor arrival of each project solely on a daily basis. And matching it against the commitments of each party towards the other.
Preparing the periodical reports, submitting it to the management regarding the status of each project arrivals and remaining.
Informing the client of the expected arrivals a week ahead prior to their arrival in coordination with overseas department.
Upon labors arrival, the client is informed to prepare their accommodation and related requirements.
Receiving the Arrival Confirmation Form from Overseas department and registering it on the system.
Receiving the Readiness Report from Human Resources Department and preparing the Handover Form through the system accordingly.
Printing the Handover Form of each client separately, authorize it from the Operations Director; stamp it and forwarding it to the client. Making sure that the handover is executed with 24 hours maximum, this is a performance factor of the employee.
Contacting the Accommodation continuously regarding any undelivered labors and investigating that.
Confirming the handover to the client appropriately.
Confirming, personally, that the clients accommodation is suitable and well prepared.
Contacting the labors continuously if issues are arising and presenting their complaints to the client and immediately working on sorting it out.
Follow up for receiving the Time Sheet before the 20th of each month. If there is any delay the time sheet is prepared and sent to the client to review it, sign it, and send it back with 24 hours.
Receiving the time sheet from the client, printing the handover forms and preparing the invoice. Reviewing the invoice and authorizing it before sending it to the Finance department.
Receiving the client invoices from Finance department, sending it to the clients and confirming their receiving.
Follow up regarding the deposit of the amounts required from the client without any delay, this is a performance factor of the employee.
Follow up regarding escape cases, registering them on the system continuously an precisely. And following up regarding the absence reports 1-2 and applying the companys policies against them.
Follow up regarding the labors issues and confirming its resolution with the concerned departments, this is a performance factor of the employee.
Follow up regarding the labors illness cases and assuring to take the necessary medical and cautious procedures.
Follow up regarding the renewal of the labors Iqama, passports, issuance of insurance cards, ATM cards and confirm they are received by the labors.

4. MANPOWER AFFAIRS SPECIALIST
Receive employee requests and conduct interviews if needed.
Investigate grievant employee cases.
Visit employee work locations to investigate incident.
Visiting Embassies and Hospitals if needed.
Communicate complaints and solutions with employee and clients (employee direct management).

5. EMPLOYEE RELATION SPECIALIST
Receiving original passport from transportation Dept.
Accept the applicant according to SMASCO standard.
Take passport copy before submit the original passport to GR
Checking border number through MOQEEM site
Filling CV for new arrival
Explaining the Contract and the offers for the new arrival
Making orientation for the new arrival
Coordinate with medical center for medical checkup and following to receive the result
Make ID and Temp IQAMA
Requesting NEW bank account number.
Distribute ATM, Mobiles, SIM cards, IQAMA, insurance Cards for all new arrival 
Coordinate with payroll Dept. to transfer 200 SR. advances for the labors 
Applying SMASCO policies before send any readiness.

6. HR SPECIALIST 
Saving contained domestic labor for the management and archives department by saving it electronic and paperless too.
Continue to update contracts with external agencies contracts as well as the amounts of their own insurance according to the agreement approved and update schedules and reports.
Saving and updating all private external documents, and make sure to provide all documentaries that relate to every external agencies.
Coordinate with other departments to provide all services that the departments needs of man powerful hands.
Follow-up to the ratification of the required documents for foreign agencies with competent and follow-up requests for things vacations and attendance and other departments concerned about or with.

7. OVERSEAS RECRUITMENT COORDINATOR
Following up to update all contracts with the agencies, and to provide overseas recruitment supervisor authorized to do so according to that report.
Provide to the overseas recruitment supervisor any comments related to any agencies.
Checking Injaz web site on a daily basis and compared with reports of agencies and authorizations issued.
Coordinate all meeting interviews with the candidates, and notify the supervisor as well to follow up with them.
Provide the relevant departments notices of the arrival employment with access confirmation, as well as according to the approved models.

8. HR BUSINESS ANALYST 
Work with the company to identify critical processes that need to be mapped and recommend improvement to simplify/enhance the processes
Troubleshoot issues that arise and offer short-term and long-term solutions
Identify internal customer support issues and work with leaders to improve with the goal of providing best in class service
Support the technology solutions and system design/ implementation for supply chain.
Ensure metrics reports are produced and communicated accurately and in a timely manner. Continue to develop and refine metrics that identify/communicate supply performance.
Develop and document standard procedures regarding data mining, routing, system data integrity and fixed cycle forecasting.
Develop and manage data-mining efforts to identify future improvement areas for supply and to identify/correct accounts that are setup erroneously

Note: For All Positions Qualification should be Diploma / Graduation with Min 3 5 Years Experience. 
If candidates having Experience from Recruitment Industry would be added advantage.

CLIENT INTERVIEW IN 
DELHI ON 28.11.2014 & 29.11.2014,
MUMBAI ON 01.12.2014 & 02.12.2014, 
BANGALORE ON 04.12.2014 & 05.12.2014 
CHENNAI ON 06.12.2014 & 07.12.2014

Interested Candidate Please send your Updated CV with Current, Expected Salary, location & joining time on swethasoundlines@gmail.com

Note: Please Mention The Post Applied with Experience & Location Detail 

Example: Chaitanya - Call Center Executive 5 yrs Exp Mumbai

Kindly contact the Project Co-coordinator for any query: Ms. Swetha

Ms.Swetha 
022 6628 3389

swethasoundlines@gmail.com