Work location is Cyberjaya in Malaysia. This is a 6 month Contract
Responsibilities:
* Required to work on 24x7 shift environment
1. Dedicated Customer Front for APAC & US Region Premier Customer (PNMS Customer) includes receive customer claims and queries, and outage notification.
2. Alarm Monitoring and Ticket management includes opening, updating and closing trouble tickets.
3. Layer 1, 2 & 3 (ATM. Wide Area Ethernet, IP-VPN, Leased Line & etc) access-line operation
4. Tier 1 & Tier 2 troubleshooting, isolation and network recovery for outages, QoS, packet drop and latency issues for all provided services.
5. Network Carriers and SI equipment vendors engagement and control
6. Trouble information correspondence with other internal parties/ stakeholders within NTT Group.
7. Planned Outage Management
8. Change Request Management
Requirements:
1. Holder of CCNA, or equivalent
2. Working experience in Customer Front and/or Helpdesk
3. Working experience in Carrier and/or SI Vendor engagement.
4. Shift work on 12 hours rotation basis.
5. TCP/IP, LAN/WAN topologies and WAN protocols
6. Cisco router routing, IP-VPN experiences
7. Telco experiences with E1, DS3, Metro Ethernet Access in Carrier and/or SI Vendor.
8. Excellent English Written and Communication Skills
9. Bachelor's or Diploma degree of IT/ Networking Field
10. Basic understanding of network technologies and IP technologies.
11. Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
12. Excellent communication and interpersonal skills.
13. Ability to work as a team member
* Required to work on 24x7 shift environment
1. Dedicated Customer Front for APAC & US Region Premier Customer (PNMS Customer) includes receive customer claims and queries, and outage notification.
2. Alarm Monitoring and Ticket management includes opening, updating and closing trouble tickets.
3. Layer 1, 2 & 3 (ATM. Wide Area Ethernet, IP-VPN, Leased Line & etc) access-line operation
4. Tier 1 & Tier 2 troubleshooting, isolation and network recovery for outages, QoS, packet drop and latency issues for all provided services.
5. Network Carriers and SI equipment vendors engagement and control
6. Trouble information correspondence with other internal parties/ stakeholders within NTT Group.
7. Planned Outage Management
8. Change Request Management
Requirements:
1. Holder of CCNA, or equivalent
2. Working experience in Customer Front and/or Helpdesk
3. Working experience in Carrier and/or SI Vendor engagement.
4. Shift work on 12 hours rotation basis.
5. TCP/IP, LAN/WAN topologies and WAN protocols
6. Cisco router routing, IP-VPN experiences
7. Telco experiences with E1, DS3, Metro Ethernet Access in Carrier and/or SI Vendor.
8. Excellent English Written and Communication Skills
9. Bachelor's or Diploma degree of IT/ Networking Field
10. Basic understanding of network technologies and IP technologies.
11. Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
12. Excellent communication and interpersonal skills.
13. Ability to work as a team member
Desire to go above and beyond to improve our quality of customer services and operational efficiency.
Recruiter Email:careers.in@emeriocorp.com
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