The Hospitality Manager is In charge of making sure that the hospitality and other operations run smoothly within the organization. Ultimately the goal of the hospitality manager is to make sure guests are comfortable and happy with their stay. This requires making sure the rooms are kept clean and comfortable, that the food is enjoyable and that the staff is helpful and accommodating. It is also the duty of hospitality manager to oversee the function of guest relations unit and the management of the same in the best way.
Roles and responsibilities:
1. Managing the hospitality division and implementing of the policies and procedures to the division.
2. Managing the catering services, housekeeping and other unit and allocation of the duties and responsibilities to the staff.
3. Inspecting the patient rooms on periodic basis and evaluate that they are well maintained and as per the standards set in the advance.
4. Evaluating the general cleanliness of the hospital atmosphere and managing the cleaning unit with all necessary items to be equipped with.
5. Managing and coordinating the services with the food & services catering manager.
6. Managing the laundry unit and coordinating the activities with the laundry manager. Oversee that the chemical used by the laundry is as per the hospital standards and are approved by the statuary authority.
7. To make sure that the patients coming to the hospital is served properly as guest and the waiting time is minimized at the levels.
8. To make sure that the Hospital environment is hygienically maintained and preparation of the reports relating to this on regular intervals.
9. Inspecting fresh rooms and visitors lobby at regular intervals and maintain reports on same.
10. Conducting regular patient feedback survey and analysis of the same.
11. Capable of proactively managing the patient’s complaints in consultation with the clinical administrative director.
1. Relevant degree in hospitality/healthcare industry
2. Ability to efficiently manage multiple hospitality tasks as per the international standards.
3. A recognized degree/ diploma from a recognized university.
4. Minimum of 5 years in a hospital/Hospitality industry in the same field.
5. Awareness of quality programs which is internationally recognized.
6. Ability and communicate effectively with the department staff and with other staff in various departments.
7. Knowledge and skill in effective communication and interpersonal skills.
8. Knowledge and skill to use the computer.
9. The ability to keep a healthy relation with the staff at the levels.
Ms. Shwetha
ruchi@career-hunters.com
Roles and responsibilities:
1. Managing the hospitality division and implementing of the policies and procedures to the division.
2. Managing the catering services, housekeeping and other unit and allocation of the duties and responsibilities to the staff.
3. Inspecting the patient rooms on periodic basis and evaluate that they are well maintained and as per the standards set in the advance.
4. Evaluating the general cleanliness of the hospital atmosphere and managing the cleaning unit with all necessary items to be equipped with.
5. Managing and coordinating the services with the food & services catering manager.
6. Managing the laundry unit and coordinating the activities with the laundry manager. Oversee that the chemical used by the laundry is as per the hospital standards and are approved by the statuary authority.
7. To make sure that the patients coming to the hospital is served properly as guest and the waiting time is minimized at the levels.
8. To make sure that the Hospital environment is hygienically maintained and preparation of the reports relating to this on regular intervals.
9. Inspecting fresh rooms and visitors lobby at regular intervals and maintain reports on same.
10. Conducting regular patient feedback survey and analysis of the same.
11. Capable of proactively managing the patient’s complaints in consultation with the clinical administrative director.
1. Relevant degree in hospitality/healthcare industry
2. Ability to efficiently manage multiple hospitality tasks as per the international standards.
3. A recognized degree/ diploma from a recognized university.
4. Minimum of 5 years in a hospital/Hospitality industry in the same field.
5. Awareness of quality programs which is internationally recognized.
6. Ability and communicate effectively with the department staff and with other staff in various departments.
7. Knowledge and skill in effective communication and interpersonal skills.
8. Knowledge and skill to use the computer.
9. The ability to keep a healthy relation with the staff at the levels.
Ms. Shwetha
ruchi@career-hunters.com
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