Any Nationality
• Prepare a Business Plan for Division.
• Review operational and financial data to determine whether the Aftersales Division is meeting budget goals.
• Monitor financial expenditures to ensure adherence to the budget.
• Ensure that the Aftersales Division achieves budget objectives by continually examining accounts, operating controls, and composite figures.
• Receive and answer customer questions regarding technical and parts problems with their heavy equipment, warranties, services and repairs in a manner that is easily understood.
• Calm dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.
• Analyze the reasons for dissatisfaction and initiates the necessary procedures to eliminate the problem from recurring with other customers.
• Conduct proactive discussion with customers to identify and prevent potential problems.
• Maintain good relationships with customers by meeting and exceeding their expectations.
• Monitor workflow in the retail facility and minimizes disruptions by developing the backup abilities of the team to compensate for illnesses, holidays.
• Communicate work priorities to ensure that the most urgent tasks are handled first.
• Ensure adequate maintenance of tools, equipment’s and other materials in the Aftersales Division.
• Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new equipment.
• Establish safety and security procedures. Ensures that all health and safety legislation and internal procedures are followed.
• Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate courses of action.
• Maintain an up-to-date computer data entry for all vehicles, as well as ensure good maintain of log book history by the customer.
• Ensure adequate maintenance of tools, equipment and other materials in the Aftersales Division.
• Ensure the appropriate recruitment of staff. Facilitate their training, development and assessment of their capabilities by using relevant systems for measuring KPIs.
• Degree in an Engineering discipline (Mechanical/ Technical) and Management qualification (DBM)
• Experience in running a large Commercial Vehicle or Heavy Equipment workshop and Parts operation
• Proven Management experience of financial issues such as budgeting, costing, forecasting etc
• Experience in the people-management techniques required to organise and manage a multi lingual, multi disciplined and multi skilled team
8+ years experience
Ernesto A. Pavia
+974 77635533
ernesto.pavia@jaidah.com.qa
http://www.jaidah.com
• Prepare a Business Plan for Division.
• Review operational and financial data to determine whether the Aftersales Division is meeting budget goals.
• Monitor financial expenditures to ensure adherence to the budget.
• Ensure that the Aftersales Division achieves budget objectives by continually examining accounts, operating controls, and composite figures.
• Receive and answer customer questions regarding technical and parts problems with their heavy equipment, warranties, services and repairs in a manner that is easily understood.
• Calm dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.
• Analyze the reasons for dissatisfaction and initiates the necessary procedures to eliminate the problem from recurring with other customers.
• Conduct proactive discussion with customers to identify and prevent potential problems.
• Maintain good relationships with customers by meeting and exceeding their expectations.
• Monitor workflow in the retail facility and minimizes disruptions by developing the backup abilities of the team to compensate for illnesses, holidays.
• Communicate work priorities to ensure that the most urgent tasks are handled first.
• Ensure adequate maintenance of tools, equipment’s and other materials in the Aftersales Division.
• Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new equipment.
• Establish safety and security procedures. Ensures that all health and safety legislation and internal procedures are followed.
• Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate courses of action.
• Maintain an up-to-date computer data entry for all vehicles, as well as ensure good maintain of log book history by the customer.
• Ensure adequate maintenance of tools, equipment and other materials in the Aftersales Division.
• Ensure the appropriate recruitment of staff. Facilitate their training, development and assessment of their capabilities by using relevant systems for measuring KPIs.
• Degree in an Engineering discipline (Mechanical/ Technical) and Management qualification (DBM)
• Experience in running a large Commercial Vehicle or Heavy Equipment workshop and Parts operation
• Proven Management experience of financial issues such as budgeting, costing, forecasting etc
• Experience in the people-management techniques required to organise and manage a multi lingual, multi disciplined and multi skilled team
8+ years experience
Ernesto A. Pavia
+974 77635533
ernesto.pavia@jaidah.com.qa
http://www.jaidah.com
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