Designation: Call Center Executive
InterGlobe Technologies is looking for Call Center Executives. The position is for process engaged into rebooking passengers for a Leading OTA for customer care via inbound or outbound calls.
JOB RESPONSIBILITY:
Deliver high standard of customer service for Leading airlines Rebooking & Notification Activity.
Receive, Interpret and Rebook Passenger using specified procedures by strict rebooking metrics
Passengers of the new itinerary via an outbound call
Rebooking/notification passengers on time and with optimum accuracy.
Keep knowledge base updated through usage of KMS.
KNOWLEDGE, SKILLS, OTHER ABILITIES
Communication : Good written and oral communication skills
Specialized skills required (Travel): Travel diploma /certificate/ degree and/or work experience of any Global Distribution System (Amadeus, Galileo, etc.)
Specialized Skills Required (Non Travel ): Good Communication Skills with Customer Service skills, any experience in BPO will be an added advantage
Education qualification : Graduate in any discipline/Under graduates
Good analytical skills and interpersonal skills
Proficient in MS Office, Powerpoint , Excel, Outlook etc
Should be open for rotational/night shifts
2+ years experience
Recruiter Name: Yogesh Tripathi
Email : chander.gurnani@igt.in
InterGlobe Technologies is looking for Call Center Executives. The position is for process engaged into rebooking passengers for a Leading OTA for customer care via inbound or outbound calls.
JOB RESPONSIBILITY:
Deliver high standard of customer service for Leading airlines Rebooking & Notification Activity.
Receive, Interpret and Rebook Passenger using specified procedures by strict rebooking metrics
Passengers of the new itinerary via an outbound call
Rebooking/notification passengers on time and with optimum accuracy.
Keep knowledge base updated through usage of KMS.
KNOWLEDGE, SKILLS, OTHER ABILITIES
Communication : Good written and oral communication skills
Specialized skills required (Travel): Travel diploma /certificate/ degree and/or work experience of any Global Distribution System (Amadeus, Galileo, etc.)
Specialized Skills Required (Non Travel ): Good Communication Skills with Customer Service skills, any experience in BPO will be an added advantage
Education qualification : Graduate in any discipline/Under graduates
Good analytical skills and interpersonal skills
Proficient in MS Office, Powerpoint , Excel, Outlook etc
Should be open for rotational/night shifts
2+ years experience
Recruiter Name: Yogesh Tripathi
Email : chander.gurnani@igt.in
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